After Sales Manager - Johannesburg, South Africa - GP Consult

GP Consult

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gauteng, JHB - Eastern Suburbs

R R 50000 Monthly Basic Salary (Cell Phone Allowance, Medical Aid allowance, Travel Allowance, Provident Fund)

After Sales Manager - Commercial / Heavy Vehicle Industry - Isando, Kempton Park
Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market

Strategic Leadership:
Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability.

Service Network Optimization:
Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximizing operational effectiveness.

Quality Assurance:
Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations.

Customer Relations:
Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations.

Revenue Growth:

Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth.

Training and Development:

Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends.

Data Analysis:
Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making.

Budget Management:
Develop and manage budgets for the aftersales department, ensuring cost-effectiveness and financial accountability.

Compliance:
Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols.

Minimum Requirements
Matric, plus qualification in business or engineering or related field will be advantageous.

Minimum 5 -8 year's proven experience in similar role in Commercial Industry.

Code 8 license.

Strong Reporting and Presentation skills.

In-depth knowledge of aftersales operations, service and warranty processes and parts management.

Personal Attributes
Strong leadership skills with the ability to inspire and lead cross-functional teams.

Excellent communication and interpersonal skills.

Strategic thinker with the ability to translate vision into actionable plans.

Results-oriented mindset with a focus on customer satisfaction and business growth.

Analytical skills to interpret data and make informed decisions