Analyst - Implementation & Customer Applications - Kempton Park, South Africa - DSV

DSV

Verified Company

Kempton Park, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

DSV - Global transport and logistics

Location:
ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)

Job Posting Title:
Analyst - Implementation & Customer Applications

Time Type:
Full Time

Main Purpose of The Role:

Commercial Support
Customer Visibility and Implementation
Strategic Implementation Project Lead
Internal Projects and Process Improvements (Best Practice)
Internal & External Training
Customer Visibility tools
System Super user and Application support
Business Implementation Manager responsibility on EDI projects
Reporting analyst for special customer reporting requirements
Continuous Improvement Projects

Minimum Requirements:

Minimum of 4 years' Systems and Process experience in a Freight Forwarding environment

Preference to Senior Systems and Processes.

Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.

Qualifications:

Matric (essential)

Advantageous to have Industry level qualification/ tertiary qualification

Computer packages
Cargowise or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines

Duties and Responsibilities:

Sales support of Customer Applications and Value Added services as defined
Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
Customer Innovation and Continuous Improvement Initiatives
Communicate customer requirements for development
Maintenance and enhancements of Customer Applications (Super user)
First line support to National team maintenance, setup, change management, error resolutions
Document Development for training and Implementation according to standard best practice
Internal and External training on Customer Applications, Connectivity and Reporting
Vertical Development Support
Managing and implementing complex Reporting requests and requirements
Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes working with Robotics, Innovation and other teams on solutions.
Lead and coordinate assigned strategic customer implementations within Division or Crossdivisional projects
Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
Continuous Improvement initiatives
Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
Coordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting & Order Management best practice
Creating Product awareness and reinforcing best practice

Added Advantages

Strong Technical/ System acumen
Deadline driven
Strong administration and Communication skills
Ability to connect with people and build solid relationships
Pragmatic and handson approach
Project Management skills
Dynamic
Ability to create and present presentations to both internal and external audiences
Strong analytical skills
Solutionminded