Operational Technical Support Manager: Alternative Administration - Cape Town - The Recruitment Council

    The Recruitment Council
    The Recruitment Council Cape Town

    1 week ago

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    Description

    Operational Technical Support Manager

    The Operational Technical Support Manager plays a vital role in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds. This position is designed to guarantee smooth and efficient client service while promoting process enhancements and assisting the team with fund implementations.

    • Provide technical oversight to the Alternative Administration Hedge team, ensuring efficient processes and high-quality client service.
    • Optimize processes within the existing hedge fund portfolio, focusing on system improvements and operational efficiencies.
    • Oversee new fund implementations, providing hands-on training and support to the team.
    • Offer ongoing training to fund administrators and team leaders, especially concerning new clients and processes.
    • Assist the Fund Accounting and Production Support teams with system-related queries before escalation to the ICT team.
    • Manage the onboarding of new clients, including the first month's NAV review.
    • Act as a primary contact for new client relationships alongside the Head of Alternative Administration until handover to the operational team.
    • Collaborate with internal stakeholders such as Finance, IT, Compliance, and Internal Audit to resolve queries and manage requests.
    • Engage with external stakeholders like auditors and clients to ensure smooth communication and resolution of projects and queries.
    • Support the Client Implementation and Project Office teams in onboarding new funds and addressing regulatory changes or client requests.

    Experience:

    • A minimum of 5-8 years in a leadership position within the Hedge Fund space, with solid technical expertise in hedge fund operations.
    • Proven experience in client onboarding and fund implementation.
    • Strong background in client engagement within the Hedge Fund industry.

    Qualifications:

    • Honours degree in Financial Markets, Finance, Investments, or Accounting.

    Key Competencies:

    • High attention to detail and accuracy.
    • Strong numerical and analytical skills.
    • Eagerness to learn and adapt.
    • Self-motivated and hardworking.
    • Excellent communication skills (written and verbal).
    • Proactive, with the ability to work independently.
    • Team-oriented, supportive, and collaborative.
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