Operations Manager - Cape Town - IOCO

IOCO Cape Town

4 days ago

Description

Operations Manager

We are seeking an experienced Operations Manager with a strong background in UPS (uninterruptible power supply) business experience or expertise to oversee and streamline our organization's operational processes.

The ideal candidate will be responsible for managing day-to-day activities, improving performance, and ensuring that business operations align with the strategic goals of the company.

Key Responsibilities:

Develop, implement, and review operational policies and procedures that promote company culture and vision.
Oversee budgeting, reporting, planning, and auditing.
Identify and address problems and opportunities for the company.
Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it.
Establish governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation's resources are used responsibly.
Where necessary, lead and/or support the implementation of business compliance and risk programs.
Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customers and future prospects.
Lead and manage teams, ensuring that people-related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business.
Drive transformation in the business, with a view to inclusion, ensuring that the relevant transformation requirements of EOH are supported in all people-related processes.
Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting.
Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion and conversion of solution from VRLA to Lithium.
Must be available as and when the business requires, to ensure customer satisfaction and minimal disruption to their business, at all times.

Requirements:

5+ years of function-related (UPS and batteries) experience.
2-5 years of leading teams.
2-3 years of project experience.

Qualifications:

Bachelor's degree in operations management or related field.
Bachelor's degree in Electrical Engineering, Electronics, or a related field.
Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus.

Working Conditions:

Permanent Position.
Location: Cape Town (Onsite).
Work environment: Office, warehouse site environment.
Physical Demands: Site environment.
Travel: Travel to sites on a daily basis, have your own reliable transport.

Why Work For Us?

At {company}, we provide Industrial OT solutions to drive sustainability of our communities. We collaborate and solve together, fostering an inclusive work culture. We offer great career development, an opportunity to work on great technology which creates value for our communities. We are a values-based organisation, with bold and courageous people-centred leadership. We provide the opportunity to harness your skills and be innovative.

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