Customer Care Agent - Mount Edgecombe, South Africa - Clever Call
1 week ago
Description
Are you an experienced call centre customer service agent looking for a new challenge working in a great environment earning R10 500 per month?
We currently have positions available for a target driven, motivated individual to join our team at Clever Call as a call centre Customer Service Agent, working in the finance industry, liaising with our existing UK customers who have fallen into arrears and helping them to set up suitable repayment solutions.
What's in it for you?
- Salary R
- Monthly performance bonus R4 000
- Monthly attendance bonus of R500.00
- Annual anniversary bonus of R
- Medical aid cover to cover your doctor visits should you fall ill
- 21 days annual leave
- Daily 'logoff' targets more time with your loved ones
- Work only 1 Saturday per month
What will you be doing?
- Handling inbound and outbound calls
- Chasing outstanding payments from early, mid and late collections
- Collecting information about repayment difficulties and offer solutions
- Completing income and expenditure assessments with customers
- Following up on repayment promises
- Updating the CRM with notes and correspondence
- Handling card payments
- Acting in accordance with FCA guidelines at all times
Skills and Experience we need from you...
- Working in a call centre environment
- Customer service
- Computer literate
- Fluent English skills speaking, writing and reading
The type of person we're looking for...
- Ability to empathise with customers
- Team player, willing to provide additional support as needed
- Calm and confident communicator
- Highly organised
- Proactive and self
- Positive 'cando' attitude
Salary:
Up to R10,500.00 per month
Ability to commute/relocate:
- Mount Edgecombe, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Ability to work shift patterns in line with UK business hours
Experience:
Customer Service: 1 year (required)
Language:
- English (required)
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