Customer Service Representative - Krugersdorp, South Africa - Doves Funeral Services

Doves Funeral Services
Doves Funeral Services
Verified Company
Krugersdorp, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
We currently have a vacancy for a
:Customer Service Representative based in Krugersdorp
, Gauteng.

Starting Salary:
Market related


Key Performance Areas:


RECEPTIONIST DUTIES

  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook.
  • Maintains telecommunication system by following manufacturer's instructions for office phone and console operation.
  • Request Money for the Hub /Parking Doctors fees, consulate fees etc, compile Fno: of the HUB's to balance Cash requests.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Ensure that branches provide excellent funeral services by managing branch complaints and complements report.

FUNERAL ADMINISTRATION
Receive First Call telephonically and transfer it to the Administration Controller.

Assist walk-in clients that requests a removal to complete an information sheet and

refer the client to the Administration Controller

Book funeral venues as requested by the Funeral Arranging Officer

Book the Minister as requested by the Funeral arranging Officer

Log onto the DovesNet system to check stock availability, book the item on the system.

Invoicing on DovesNet to other undertakers /removals

Book a gravesite or crematorium on request from the Funeral Arranger.


POLICY ADMINISTRATION
Receive premiums and process according to company policy.

Manage and control of cash receipt books and daily banking of cash.

Investigation of incorrect policy numbers on suspense list - Follow up with client on

arrear policies.

Accurate data capturing of policies on PolicyNet.

Compile the Hub's policy Figures for Area Manager on a weekly basis


Minimum Requirements

  • Grade 12/Matric Certificate
2. 1 Year Receptionist / switchboard / Secretary experience


  • Proficient in all MS Office packages
  • Customer care Experience
  • Financial services experienc

Competencies required:


  • Customer Orientation
  • Problem solving
  • Is Resilient and Driven to Achieve Results
  • Take Initiative and Execute
  • Take Responsibility and be Accountable

Job Type:
Contract

Contract length: 3 months


Ability to commute/relocate:

  • Krugersdorp, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

Education:


  • High School (matric) (required)

Experience:


  • Customer service: 1 year (required)
Application Deadline: 2023/08/05
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