National Operations Director - Dolphin Coast - Pronel Personnel

Job title: National Operations Manager

Description

Pronel Personnel is seeking a highly skilled National Operations Director to oversee the performance of our clubs.

Key Responsibilities

Strategic Planning and Execution:

• Develop and implement operational strategies aligned with business objectives.
• Collaborate with leadership to set and achieve key performance indicators (KPIs) and targets.
• Identify opportunities to grow participation of players at Clubs, including new clubs, facilities, or service offerings.
• Develop differentiators at clubs to grow and maintain a strong player base.

Club Operations Management:

• Oversee day-to-day operations of all Club locations, ensuring facilities are well-maintained and fully operational.
• Implement and monitor policies, procedures, and standards to enhance operational efficiency, daily court maintenance and customer experience.
• Manage, report on and direct court booking, tournament scheduling, and member activities to maximize revenue and participation.
• Responsible to drive all ancillary club revenue: including, retail, F&B. Advertising and other sporting activities ie tennis, golf driving range, putting green etc.
• Management of clubs that are outsources as per contractual agreement.
• Management of retail stock.

Financial Oversight:

• Produce reports weekly and monthly on occupation, revenue and performance to budget for all clubs.
• Overall responsibility for the clubs performance to budget, monitor expenses, and ensure cost-effective operations.
• Identify and implement strategies to increase player participation and profitability, including optimizing pricing models and controlling operational costs at all clubs.

Team Leadership and Development:

• Recruit, train, and lead a high-performing operations team, including managers, coaches, and support staff at clubs.
• Conduct performance reviews, set goals, and provide ongoing mentoring to foster personal growth of club personnel.
• Create a positive and motivating work environment to drive team engagement and retention.
• Review and encourage improved management performance at clubs through incentive-based programmes.

Customer Experience:

• Ensure exceptional customer service standards across all club locations, addressing member feedback and resolving issues promptly.
• Build and maintain strong relationships with members, partners, and stakeholders to enhance loyalty and satisfaction.
• Manage security and court maintenance standard at all club locations.

Marketing and Event Support:

• Work closely with the marketing team to support promotional activities, events, and tournaments.
• Oversee execution of events, ensuring smooth operations and positive customer experiences.
• Direct and manage the social media activities of the company.
• Solicit promotional and brand advertising for clubs.

Compliance and Safety:

• Ensure compliance with all legal, regulatory, and safety standards at clubs.
• Implement and monitor health and safety protocols to ensure a safe environment for staff and members.