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- Upholding &Beyond values: Care of people, Care of land, and Care of wildlife
- Calm and professional communication skills
- Consistent and clear communication
- Proactive selling of &Beyond Africa products and services
- Meet people with poise, patience, and discretion
- Maintain a patient, tactful, cheerful disposition, and enthusiasm
- Have strong knowledge of &Beyond and regions
- Show an independent, curious, and can-do nature
- Attend continuing educational programs and training webinars
- Support other departments and offices during leave cycles
- High school qualification; 3-year university/college qualification advantageous
- 4 years tour operator experience as a travel consultant; preference for lodge management, concierge service, or ground handling experience
- Team leader or manager experience in hospitality
- In-depth knowledge of operating systems (Tourplan/NX, WETU, &Beyond Guest Information System)
- Good destination knowledge of Southern Africa and/or East Africa preferred
- A willingness to learn
- Experience with multi-currency principles
- Work orderly, multitask, and manage interruptions
- Resolve challenges to satisfy guests and travel partners
- Customer service and relationship-focused
- Work under pressure, problem-solve, and lead remotely
- Understand changing work environments
- Diligent self-starter with attention to detail
- Results-focused, diverse personalities, and challenging environment
- Maintain social, ethical, organisational, and professional norms
- Keen willingness for ongoing personal development
- Excellent communicator, team player, and remote operation
Assistant Manager of Global Concierge - South Africa - HR Genie

Description
&Beyond is built on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily.
We choose &Beyonders carefully as they are the strength and future of this company.
The &Beyond Global Concierge service provides a bespoke global access platform for direct and indirect guests and travel partners to offer a paid-for service during travel with &Beyond in Africa.