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- Collaborate with cross-functional teams to develop and enhance retention campaigns using cutting-edge analytical insights, including predictive modeling.
- Design and implement programs to optimize communication performance across all channels, ensuring maximum impact and personalization.
- Utilize expertise in sales management and team leadership to drive operational excellence within our retention call center model.
- Leverage consumer marketing experience to craft innovative acquisition and re-contracting campaigns backed by data-driven insights.
- Manage agency/vendor relationships effectively to maximize ROI on retention initiatives.
- Harness the power of CRM and consumer analytics to uncover hidden opportunities and drive strategic decision-making.
- Minimum 7 years' experience in a commercial role focusing on retention strategies and sales management.
- At least 3 years' hands-on experience in customer experience, support, or consumer marketing.
- Proven track record in implementing churn reduction tactics and credit card retention strategies.
- Expertise in multi-channel marketing, including digital platforms, with creative thinking.
- Strong analytical skills leveraging segmentation and predictive modeling for results.
Retention Manager - Centurion - Sabenza IT Recruitment

Description
Customer Retention Strategist Role
We seek a dynamic individual to spearhead our customer retention efforts. This role involves shaping and executing strategies to keep our valued customers engaged and satisfied.
Main Responsibilities:
Key Requirements:
What We Offer:
This is an opportunity to make your mark in customer retention and drive measurable impact as part of our team at Sabenza IT Recruitment.
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Manager Insurance Centurion
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Team Leader: Personal Lines Underwriting
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Team Leader: Personal Lines Underwriting
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