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  • Retention Manager - Centurion - Sabenza IT Recruitment

    Sabenza IT Recruitment
    Sabenza IT Recruitment Centurion

    2 weeks ago

    Sabenza IT Recruitment background
    Description

    Customer Retention Strategist Role

    We seek a dynamic individual to spearhead our customer retention efforts. This role involves shaping and executing strategies to keep our valued customers engaged and satisfied.

    Main Responsibilities:

    • Collaborate with cross-functional teams to develop and enhance retention campaigns using cutting-edge analytical insights, including predictive modeling.
    • Design and implement programs to optimize communication performance across all channels, ensuring maximum impact and personalization.
    • Utilize expertise in sales management and team leadership to drive operational excellence within our retention call center model.
    • Leverage consumer marketing experience to craft innovative acquisition and re-contracting campaigns backed by data-driven insights.
    • Manage agency/vendor relationships effectively to maximize ROI on retention initiatives.
    • Harness the power of CRM and consumer analytics to uncover hidden opportunities and drive strategic decision-making.

    Key Requirements:

    • Minimum 7 years' experience in a commercial role focusing on retention strategies and sales management.
    • At least 3 years' hands-on experience in customer experience, support, or consumer marketing.
    • Proven track record in implementing churn reduction tactics and credit card retention strategies.
    • Expertise in multi-channel marketing, including digital platforms, with creative thinking.
    • Strong analytical skills leveraging segmentation and predictive modeling for results.

    What We Offer:

    This is an opportunity to make your mark in customer retention and drive measurable impact as part of our team at Sabenza IT Recruitment.


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