Client Relationship Manager - Stellenbosch, South Africa - PayProp

Description

The role:

As an onboarder, you will play a crucial role in introducing new customers to PayProp and assisting them with the transition process.

Your responsibilities will include capturing data from their existing provider using Excel, ensuring their smooth setup on PayProp, and providing training to help them navigate the platform.

As an onboarder, you will be the main point of contact for customers during their initial three-month period. You will guide and support them every step of the way, ensuring a seamless onboarding experience. After this period, customers will transition into our general support system for continued assistance.

If you are passionate about helping customers, have strong Excel skills, and enjoy providing top-notch support, this role is perfect for you.

What are we?

PayProp is a company that allows Property Managers to automate rental payments and report on their portfolio, freeing up time and resources.

The company processes a total of £2.0b per year in the United Kingdom, South Africa, Canada and the United States.

We are a market leader in the real estate payment sector and come to work to create and build on a superior product and service for our customers.

We prefer to make decisions quickly and openly. We like complex challenges. We like to do new things and we like our people to feel that they belong.

We want our people to do what they are excited about and to take responsibility in producing great work furthering the company's goals.

What are we looking for?

• We are looking for an officebased

Customer Relationship Manager:
Onboarding to join our team in Stellenbosch.

• PayProp is focused on delivering a worldclass endtoend customer experience. The Customer Relationship Management function falls within a framework of standards that are consistent, and professional and support the delivery of customer onboarding excellence, to help achieve lasting sustainability and impact on the ZA business growth.
• Truth and Care are the core of all communications and interactions with clients and colleagues.
• The Customer Relationship Manager is responsible for engaging with clients by building and preserving trusting relationships.
• Responsible for helping new customers get up and running on PayProp
• Answering incoming support calls
• Proactive Customer Onboarding
• From time to time each member may be required to assist or perform duties not specified above in order to ensure the smooth running of the company

Skills:

• Excellent interpersonal, presentation and communication skills.
• Excel literate.
• Superior product knowledge.
• Maintain passion and enthusiasm for a customercentric approach.
• Advantageous: Proficiency in project management

Bonus:
PRINCE2 Project Management certification or equivalent.


Requirements:

• Must reside in the Western Cape as this is a Stellenbosch officebased position
• Matric/Grade 12 equivalent
• 23 years relevant experience in
  specialised customer service.
• 3month probation period