Assistant Community Manager - Cape Town, South Africa - Crypto Banter

Crypto Banter

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

As a Community Manager Assistant (Technical), you will play a crucial role in supporting our community management efforts and facilitating seamless interactions among our community members.

Your primary focus will be on the technical aspects of community management, utilizing various platforms such as Discord, Zoom, and other relevant tools.

You will be responsible for ensuring smooth communication, organizing events, addressing technical queries, and ensuring the tech background on all workshops and live events.

Responsibilities

Technical Support
Finding, registering, running, and maintaining all community platforms (Zoom, Discord, YouTube, etc.)
Act as the first point of contact for community members' technical inquiries on platforms such as Discord and Zoom
Troubleshoot technical issues faced by community and team members and provide prompt resolutions

Event Coordination
Collaborate with the Community Manager to plan, organize, and execute community events, webinars, and virtual meetups
Assist in managing event logistics, including setting up Zoom meetings, creating invites, and managing registrations

Content Management
Assist in posting and scheduling content for social media channels and community platforms
Share relevant tech-related content, updates, and announcements with the team.

Data Analysis
Monitor and analyze community engagement metrics to identify trends and insights for continuous improvement
Provide regular reports to the Community Manager on community growth and performance

Requirements:

Proficiency in using and troubleshooting Discord, Zoom, YouTube, Restream (or similar), and other communication platforms
Strong techsavviness with an ability to quickly learn and adapt to new software and tools
Great written and verbal communication skills to interact effectively with community members
Problemsolving and organizational skills to manage multiple community initiatives and events simultaneously
Attention to detail and autonomy
Proactive, creative, and selfmotivated individual who can work both independently and as part of a team
Experience in community management or relevant tech support is a plus

Salary:
From R20,000.00 per month

Expected Start Date: 2023/09/01