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- Identify potential risks that may lead to increased costs and escalate them when necessary.
- Manage costs within approved limits to achieve cost efficiencies and deliver against operational and cost targets.
- Prioritize resource allocation to minimize waste and reduce unnecessary expenses.
- Build relationships with customers, colleagues, and other stakeholders to manage expectations, share knowledge, and create buy-in.
- Engage in cross-functional relationships to obtain and provide work support and resolve customer dissatisfaction or complaints by taking ownership of the problem.
- Analyse customer feedback to improve customer service and ensure that delivery is accurate, timely, and of an acceptable standard.
- Provide technically accurate product or service knowledge and advice to customers.
- Understand and meet customer needs to deliver a quality service and propose ideas to improve customer service.
- Work as both an individual contributor and manager of people to drive forward client experience processes and initiatives.
- Take ownership of daily client experience operations, including assigning tasks, monitoring support channels, and acting as a mentor and escalation point for frontline staff.
- Lead the process in working to address and resolve client issues through direct action or collaboration with other relevant parties.
- Lead CX meetings and strategy sessions, with input from senior leaders.
- Track, analyse, and report key client experience metrics and assist with the creation, implementation, and training of client experience best practices.
- Identify effective activities to address personal development gaps and create a personal development plan.
- Relevant Diploma (minimum) or Degree (preferred).
- 5-7 years' experience in a similar position and 5 years in the financial services industry.
Client Experience Specialist - Johannesburg - Boardroom Appointments
2 weeks ago

Description
Key Responsibilities
As a Client Experience Specialist, you will be responsible for developing and leading customer experience frameworks to ensure the delivery of high-quality service to all customers and achieving business targets.
Duties and Responsibilities:
Qualifications and Experience:
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Customer Experience Specialists
Afrizan People Intelligence (PTY) LTD- Johannesburg
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Technology Learning Experience Specialist
Barclay Specialist Care Ltd- Johannesburg
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Culture and People Experience Specialist
PwC- Johannesburg
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Customer Experience Specialist Johannesburg
Afrizan People Intelligence (PTY) LTD- Johannesburg
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Client Experience Specialist
The Recruitment Council- Sandton
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Customer Experience System Specialist
Zoetis- Sandton
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Client Experience Specialist vacancy at Capitec
Ajtechnicaldr- Sandton
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Product Specialist Johannesburg
Essential Recruitment Solutions- Johannesburg
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Data Processing
PST- Johannesburg
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Specialist, Sustainability
Standard Bank of South Africa Limited- Johannesburg
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Brand Specialist Johannesburg South
Full time Aim Personnel- Johannesburg
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electrician
Pronto Labour Team- Johannesburg
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Specialist, Sustainability
Standard Bank of South Africa Limited- Johannesburg
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Radiographers - Clinical Specialist, Senior and Staff level
Duffy Alexander Recruitment- City of Johannesburg Metropolitan Municipality
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Gearbox Commercial Sales Specialist
Company People Motor Industry Recruitment Specialists- Johannesburg
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Internal Sales Rep
Dynamic Outsourced Solutions- Johannesburg
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Software and UI/UX Tester
Boardroom Appointments- Johannesburg
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Product Specialist-
Essential Recruitment Solutions- Johannesburg
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Claims Executive JHB
Energy at Work- Johannesburg
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Junior Advice Analyst
PPS Recruitment- Johannesburg
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Specialist, Data Governance, Privacy
Standard Bank of South Africa Limited- Johannesburg