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Saldanha

    Store Operations Manager - Saldanha, South Africa - Hire Resolve

    Hire Resolve background
    Full time
    Description

    Hire Resolve is currently seeking a highly motivated and experienced Store Operations Manager to join our team in a dynamic retail environment. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, supervising store staff, ensuring excellent customer service, and maintaining a clean and organized store environment.

    Key Responsibilities:

    • Supervise and motivate store staff to achieve sales targets and provide exceptional customer service.
    • Assist with staffing and scheduling, ensuring adequate coverage for all shifts and promoting a positive work environment.
    • Train new employees on store policies, procedures, and product knowledge, ensuring a seamless onboarding process.
    • Manage inventory levels and ensure accurate stock replenishment, minimizing stockouts and overstocking.
    • Ensure compliance with company policies and procedures, including cash handling and loss prevention, maintaining a secure and trustworthy environment.
    • Monitor and maintain store cleanliness and visual merchandising standards, creating an inviting and engaging shopping experience.
    • Handle customer inquiries, complaints, and returns in a professional and courteous manner, resolving issues promptly and fairly.
    • Maintain a safe and healthy work environment for both employees and customers, adhering to all relevant health and safety regulations.
    • Assist with other tasks and projects as assigned by the Store Manager, demonstrating flexibility and a willingness to adapt to changing priorities.

    Requirements:

    • Previous experience in a supervisory role in retail or a similar industry, with a proven track record of success.
    • Strong leadership and management skills, with the ability to motivate and inspire team members.
    • Excellent customer service and communication skills, with the ability to build strong relationships with customers and colleagues.
    • Ability to multitask and work in a fast-paced environment, prioritizing tasks and managing time effectively.
    • Basic computer skills, with proficiency in relevant software and systems.
    • Knowledge of inventory management procedures, with the ability to analyze data and make informed decisions.
    • Ability to work flexible hours, including evenings and weekends, and be available for on-call duties as required.
    • High school diploma or equivalent, with a focus on business or a related field.

    Benefits:

    • Competitive salary and benefits package, reflecting the company's commitment to employee satisfaction and well-being.

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