Specialist: Analytics - Cape Town, South Africa - Vodafone

Vodafone

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role purpose:

To provide data analysis and insights into customer behavior and chatbot performance.

Your responsibilities will include:

Data Analytics
Create self-service dashboards using BI tools, such as Splunk, Qlik and Grafana.
Provide insights into management reporting.
Create AI reporting capabilities to forecast trends and outages.

Reporting & Insights
Provide daily reporting, on chatbot performance, to management.
Create management reports using BI tools, such as Splunk, Qlik and Grafana.
Document and implement reporting best practices to ensure data integrity.
Provide insights into monthly and weekly performance of the chatbot.

Testing and optimization**End-to-end testing of Chatbot journeys
Customer feedback and optimization

Matric is essential
3 year degree/diploma is essential (pref B.Com)
Minimum 3 years relevant job-related experience

OR

Matric is essential
Job-specific certification / short diploma's / short courses in the field of data analytics
Minimum 5 years of relevant job-related experience

Experience:

Splunk
Qlik
SQL (Oracle)

AWS
Analytical thinking
Excellent verbal and written communication skills

Closing date for Applications
:01 March 2023.
The base location for this role is,
Century City, Cape Town.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.