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  • Help Desk Position - Johannesburg - Full Circle Selection

    Full Circle Selection
    Full Circle Selection Johannesburg

    6 days ago

    Default job background
    Description

    Automation Help Desk Technician

    Key Responsibilities:

    • Technical Support

      • Diagnose and resolve software, drive system, and mechanical issues in filling line machinery.
      • Provide remote and on-site assistance to customers and technicians for troubleshooting and maintenance.
    • Liaison

      • Communicate effectively with HQ in Italy to escalate complex issues requiring advanced support.
      • Coordinate with field technicians to ensure seamless problem resolution.
    • Software Expertise

      • Basic knowledge of Siemens TIA Portal, Step 7, WinCC, and Beckhoff TwinCAT for programming, diagnostics, and troubleshooting.
      • Configure and troubleshoot motion control systems, including servo drives and VFDs.
    • Basic Mechanical Support

      • Assist with diagnosing and resolving issues involving mechanical components such as gearboxes, actuators, and conveyor systems.
      • Interpret mechanical drawings and provide guidance for hybrid problems involving mechanical and automation systems.
    • Documentation and Training

      • Maintain detailed logs of support requests, troubleshooting steps, and solutions.
      • Contribute to creating user guides and FAQs for common technical issues.

    Qualifications:

    • Diploma or degree in Mechatronics, Automation Engineering, Electrical Engineering, Mechanical Engineering, or a related field.

    Experience:

    • Minimum 3+ years of experience in industrial automation or a similar role.
    • Hands-on expertise in Siemens and Beckhoff systems.
    • Knowledge of industrial drive systems and troubleshooting hybrid mechanical and automation issues.

    Certifications:

    • Millwright

    Key Skills:

    1. Automation Software Proficiency

      • Expertise in Siemens and Beckhoff platforms.
      • Advanced troubleshooting skills in PLCs, SCADA, and motion control systems.
    2. Drive System Knowledge

      • Strong understanding of servo drives, VFDs, and communication protocols (PROFINET, EtherCAT, Modbus).
    3. Basic Mechanical Knowledge

      • Familiarity with mechanical components and their integration with automation systems.
    4. Communication

      • Excellent customer service skills and ability to explain technical concepts clearly.
      • Fluent in English
    5. Problem-Solving

      • Capable of diagnosing and resolving multidisciplinary issues quickly and efficiently.

    Additional Requirements:

    • Willingness to work flexible hours to support customer needs.
    • Occasional travel to customer sites or HQ in Italy for training and support.

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