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Technical Support
- Diagnose and resolve software, drive system, and mechanical issues in filling line machinery.
- Provide remote and on-site assistance to customers and technicians for troubleshooting and maintenance.
Liaison
- Communicate effectively with HQ in Italy to escalate complex issues requiring advanced support.
- Coordinate with field technicians to ensure seamless problem resolution.
Software Expertise
- Basic knowledge of Siemens TIA Portal, Step 7, WinCC, and Beckhoff TwinCAT for programming, diagnostics, and troubleshooting.
- Configure and troubleshoot motion control systems, including servo drives and VFDs.
Basic Mechanical Support
- Assist with diagnosing and resolving issues involving mechanical components such as gearboxes, actuators, and conveyor systems.
- Interpret mechanical drawings and provide guidance for hybrid problems involving mechanical and automation systems.
Documentation and Training
- Maintain detailed logs of support requests, troubleshooting steps, and solutions.
- Contribute to creating user guides and FAQs for common technical issues.
- Diploma or degree in Mechatronics, Automation Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum 3+ years of experience in industrial automation or a similar role.
- Hands-on expertise in Siemens and Beckhoff systems.
- Knowledge of industrial drive systems and troubleshooting hybrid mechanical and automation issues.
- Millwright
Automation Software Proficiency
- Expertise in Siemens and Beckhoff platforms.
- Advanced troubleshooting skills in PLCs, SCADA, and motion control systems.
Drive System Knowledge
- Strong understanding of servo drives, VFDs, and communication protocols (PROFINET, EtherCAT, Modbus).
Basic Mechanical Knowledge
- Familiarity with mechanical components and their integration with automation systems.
Communication
- Excellent customer service skills and ability to explain technical concepts clearly.
- Fluent in English
Problem-Solving
- Capable of diagnosing and resolving multidisciplinary issues quickly and efficiently.
- Willingness to work flexible hours to support customer needs.
- Occasional travel to customer sites or HQ in Italy for training and support.
Help Desk Position - Johannesburg - Full Circle Selection

Description
Automation Help Desk Technician
Key Responsibilities:
Qualifications:
Experience:
Certifications:
Key Skills:
Additional Requirements:
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Senior Receptionist
Planet Fitness- Johannesburg
-
Support Coordinator Johannesburg
People Dimension- Johannesburg
-
IT Service Desk Team Leader/Supervisor
MEH Technologies- Johannesburg
-
Manager, Market Risk
Standard Bank of South Africa Limited- Johannesburg
-
Associate Manager, IT Operations
Concentrix - CA- Johannesburg
-
Rooms Division Manager
Bright Search Recruitment (Pty) Ltd- Johannesburg
-
Market Risk Analyst
Network Recruitment- Johannesburg
-
Night Auditor
The Houghton Hotel, Spa, Wellness and Golf- Johannesburg
-
Technical Services ITSM Consultant
IOCO- Johannesburg
-
assistant information specialist
IIE Rosebank College- Johannesburg
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Junior Process Business Analyst with Atlassian JIRA - Contract - Hybrid (Parktown) - R300 p/h
E-Merge IT Recruitment- City of Johannesburg Metropolitan Municipality
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Butler
Crew Life at Sea- Johannesburg
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Compliance Manager: Markets 2024
Ajtechnicaldr- Johannesburg
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Assistant Front Office Manager
Marriott- Johannesburg
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Reservations Agent
Minor Hotels- Johannesburg
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Senior Recruiter
Full time Keller Executive Search- Johannesburg
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ICT Administrator
Smart Placements- Johannesburg
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Junior Technician
Globevest Group- Johannesburg
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Receptionist
ADvTECH- Johannesburg
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Senior IT Manager, Sandton
Smart4Energy- City of Johannesburg Metropolitan Municipality
-
Desktop Support Engineer
IOCO- Johannesburg