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- Manage Emergency Calls
- Find solutions to uncommon problems
- Perform administrative duties
- Manage the Integrated Emergency Response (IER) application
- Operate a multi-line telephone console and alert system
- Obtain pertinent information necessary to the dispatch process
- Use the network to exchange information with other law enforcement and/or emergency response units
- Perform emergency medical dispatch and crisis intervention services
- Determine the level of priority of calls and enter information into computer-aided dispatch system
- Maintain accurate records on each request for assistance
- Any other relevant instructions pertaining to the department and issued by the Manager
- Must have valid driver's license and own vehicle
- Required to travel
- Attend events as and when required
- 24 hours according to a shift roster
- Matric
- BAA / First Aid level 3
- National Certificate in Emergency Care
- 2 years experience in an Emergency contact centre
- Customer care experience
- Experience with working shifts
- Excellent Computer skills
- Understand basic dispatch codes, as well as standard abbreviations
- Excellent communication skills
- Good organising skills
- Time management skills
- Problem solving skills
- Able to prioritise a large volume of calls
- Maintain patience and efficiency
- Active listener
- Ability to work under stressful situations
- Responsible
- Accountable
- Honest, hardworking and humble
IER Call Centre Agent - Johannesburg, South Africa - National Risk Managers
Description
A Medical Insurance Company based in Benoni, Gauteng is looking for a Call Centre Agent who will manage emergency and routine telephone calls from clients across different product rangesKey Performance Areas
Key Tasks
Manage Emergency Calls
Find solutions to uncommon problems
Perform administrative duties
Other requirements
When the job will be performed
Essential Qualifications
Desirable Qualifications
Essential Experience
Knowledge and Skills
Attributes