Store Manager Mr Price Cellular Talent Pool - Mpumalanga - Mr Price Group

Description

Job Description

As a Store Manager for Mr Price Cellular in Mpumalanga, you will be responsible for leading and managing the daily operations of a store to ensure overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Key Responsibilities:

• Stock Management:
• Ensure accurate receipt and unpacking of stock for merchandising and replenishment.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans) to mitigate risks and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.
• Sales Growth & Profitability:
• Analyze sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
• Review and stay up-to-date on in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping.
• Drive credit, insurance, mobile, and cellular performance to achieve agreed budget.
• Risk Management:
• Conduct compliance checks through defined processes (admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security) to ensure and enforce overall compliance to policies and procedures.
• Customer Experience Management:
• Ensure and maintain the implementation of customer experience processes (business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping) to meet customer service standards.
• Leadership & Development:
• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
• Recruit, administer, and manage performance in accordance with company policies and procedures.
• Innovation:
• Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs, and Money Hub) to delight customers and improve in-store processes in a more efficient manner.

Requirements:

• NQF level 4 (Grade 12) or equivalent.
• 3 years' experience in a store management position.
• Sales & service management, budgeting, computer literacy, communication skills.
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.