Service/workshop Manager Kia South Africa - Randburg, South Africa - Motus Corporation
Description
To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits.
Position Overview:
Specific Role Responsibilities:
Process and Governance:
- Manage operational risk and risk mitigation initiatives.
- Implement and manage endtoend processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.**:
- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
Finance
- Plan and manage financial activities in line with approved policies, processes and procedures.
Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.
Client/Customer
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.
People
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required
Qualifications and Experience:
- 3 5 years experience in the Parts and Aftersales automotive environment in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license
Skills and Personal Attributes:
Behavioural Competencies:
- Change Leadership
- Analytical Thinking
- Improvement orientation
- Development orientation
- Empowering people
- Process Optimisation
- Embracing diversity and sensitivity
- Enabling team success
- Relationship building
- Commercial thinking
- Driving results
- Authentic approach
- Openness to change
- Remaining composed
- Impactful leadership
Technical Competencies:
- Communication
- Computer Literacy
- Conflict Management
- Manage personal work priorities and professional development
- Technical Learning
- Business and Operations Management
- Functional Policies and Procedures
- Organisation Governance, Ethics and Values
- Managerial Competence
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement Policy Implementation
- Query Resolution
- Service Delivery
- Trust and integrity
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