Customer Retention Specialist - East London
1 week ago
Job summary
We are looking for a highly strategic and results-driven Customer Retention Specialist to reduce churn, increase repeat purchase rates, and boost the Customer Lifetime Value (CLV) for our partnered brands. This vital role focuses on segmentation, personalization, and creating loyalty programs in a fast-paced e-commerce environment.Responsibilities
- Develop and execute multi-channel strategies (Email, SMS, Loyalty Programs) focused on maximizing customer repeat purchase rates and average order frequency.
- Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely targeted intervention campaigns to save at-risk customers.
- Design implement test personalized winback reactivation flows for lapsed customers focusing on compelling offers product education.
Job description
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