Maintenance Operations Manager - Cape Town - Marriott International

Description

Job Summary

The Maintenance Manager is responsible for overseeing all maintenance operations, ensuring the building, grounds, and physical plant are well-maintained and safe. This includes managing budgets, capital expenditures, preventative maintenance, and energy conservation. The successful candidate will also be responsible for maintaining regulatory requirements and leading the emergency response team for facility issues.

Candidate Profile

Education and Experience

• High school diploma or equivalent, with 4 years of experience in engineering and maintenance or a related field, and technical training in HVAC-R, electrical, and plumbing.
• Or, a 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or a related major, with 1 year of experience in engineering and maintenance or a related field, and technical training in HVAC-R, electrical, and plumbing.

Core Work Activities

Managing Engineering Operations and Budgets

• Manage the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, and electrical systems.
• Ensure regulatory compliance to facility regulations and safety standards.
• Manage and control heat, light, and power, and recommend current best methods for energy conservation and economical facility operations.
• Develop specifications and requirements for service contracts and administer such contracts to support building needs.
• Distribute preventive maintenance and repair work orders and monitor timeliness and quality of completion.
• Oversee and direct the maintenance of grounds, guestrooms, public space, restaurants, property vehicles, and recreational facilities.
• Develop a long-term plan for preventative maintenance and asset protection and oversee the execution of the plan.
• Build positive relationships with external customers, such as city building/zoning department, fire prevention bureau, and vendors.
• Ensure the fire crew has a complete understanding of all procedures, equipment, and alarms.
• Perform monthly property inspections to ensure buildings and grounds are maintained in excellent condition.
• Conduct guest room and common area inspections to ensure guest satisfaction.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Select and order or purchase new equipment, supplies, and furnishings.
• Manage parts and equipment inventory.

Maintaining Property Standards

• Ensure building and equipment licenses and certifications are current.
• Maintain property life safety systems, including fire fighting equipment, sprinkler systems, and alarm systems.

Ensuring Exceptional Customer Service

• Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service.
• Establish guidelines so employees understand expectations and parameters.
• Ensure employees receive ongoing training to understand guest expectations.
• Observe service behaviors of employees and provide feedback to individuals and/or managers.
• Review comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Share plans with property leadership and ensure corrective action is taken to continuously improve guest satisfaction.
• Strive to improve service performance.

Conducting Human Resources Activities

• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Ensure employees are treated fairly and equitably.

Management Competencies

Leadership

• Adaptability - Maintain performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Convey information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participate as a member of a team to move the team toward the completion of goals.
• Driving for Results - Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate, focus, and monitor the efforts of self and/or others toward the accomplishment of goals; proactively take action and go beyond what is required.
• Planning and Organizing - Gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develop and sustain relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilize differences to drive innovation, engagement, and enhance business results; and ensure employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluate and adapt the structure of own assignments and suggest improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provide support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seek and make the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understand and utilize business information to manage everyday operations.
• Technical Acumen - Understand and utilize professional skills and knowledge in a specific functional area to conduct repair work, including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.