Financial - Customer Service Advisor - Cape Town, South Africa - Teleperformance South Africa

Teleperformance South Africa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services.

Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.

Responsibilities

Responding to Inbound Customers and Colleagues escalated sales
Queries to identify, qualify and close new business and renewal opportunities
Understanding customer's reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business
Selling a range of products and closing upselling opportunities within set procedures in order to achieve sales, retention and productivity targets
Striving for First Call Resolution, on every contact
Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fastmoving, fastgrowing business.

Skills and Attributes

An excellent communicator (written and oral)
Ambitious.
Self-Motivated
Passionate about learning
Target Driven
Polite, cooperative and a friendly manner essential
Professional and welcoming
Strong customer focus
Excellent verbal communication skills
Ability to deliver excellent customer service experience
Ability to prioritise tasks
Proven ability to listen actively and to hear important information
Computer literacy
Strong negotiation skills
Curious, Team Spirited and Big Hearted
A positive mind set with a passion for continuous improvement
An exceptional driven and motivated individual with the passion to succeed in a fast paced environment
Have the ability to build rapport with Customers giving a human touch to the conversation

Experience

Minimum of 1 years' experience working within a similar service/retentions/utilities/sales driven environment.
Experience working within the Financial Service Industry or similar Regulated Industry (highly advantageous)
Proven Experience in delivering excellent customer services to internal and external customers
Maintain campaign performance, quality, regulatory and compliance standards

Qualifications