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  • Service Delivery Manager: Banking - Cape Town - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Cape Town

    2 weeks ago

    Boardroom Appointments background
    Description

    About the Service Delivery Manager Role

    Job Purpose:

    The IT Software Service Delivery Manager is responsible for building high-performing teams and driving the IT team to achieve business expectations. This role requires strong communication and interpersonal skills to motivate employees and build relationships with customers/stakeholders.

    Key Responsibilities:

    • Lead a team of technical IT specialists in delivering complex projects, providing support and supervision, and ensuring software service delivery meets customer needs.
    • Monitor and control software service delivery processes, establish best practices, and ensure policies and procedures are followed.
    • Use gathered information and research to identify areas for improvement and drive deliverables through industry-standard life cycles.
    • Build and maintain service reports, analyze data, and address potential delays before they occur.

    Qualifications and Experience:

    • Relevant tertiary qualification advantageous.
    • 4 years managerial experience, preferably in an Agile environment.
    • Experience working in Banking and Finance, with in-depth knowledge of the system development life cycle and Agile methodologies.
    • Ability to lead a team of technical specialists, with 5 years experience in an operational banking role and minimum 3 years in a leadership role.

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