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- Lead a team of technical IT specialists in delivering complex projects, providing support and supervision, and ensuring software service delivery meets customer needs.
- Monitor and control software service delivery processes, establish best practices, and ensure policies and procedures are followed.
- Use gathered information and research to identify areas for improvement and drive deliverables through industry-standard life cycles.
- Build and maintain service reports, analyze data, and address potential delays before they occur.
- Relevant tertiary qualification advantageous.
- 4 years managerial experience, preferably in an Agile environment.
- Experience working in Banking and Finance, with in-depth knowledge of the system development life cycle and Agile methodologies.
- Ability to lead a team of technical specialists, with 5 years experience in an operational banking role and minimum 3 years in a leadership role.
Service Delivery Manager: Banking - Cape Town - Boardroom Appointments
2 weeks ago

Description
About the Service Delivery Manager Role
Job Purpose:
The IT Software Service Delivery Manager is responsible for building high-performing teams and driving the IT team to achieve business expectations. This role requires strong communication and interpersonal skills to motivate employees and build relationships with customers/stakeholders.
Key Responsibilities:
Qualifications and Experience:
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Manager, Enterprise Banking
Standard Bank Group- Western Cape
-
Payment Clerk Assistant
Cash Crusaders Retail (Pty) Ltd- Cape Town
-
Senior Finance Clerk
Truworths- Cape Town
-
Relationship Banker, Private Bank
Standard Bank of South Africa Limited- Cape Town
-
Manager, Franchising Acquisition
Standard Bank of South Africa Limited- Cape Town
-
Office Administrator: Provincial
Land and Agricultural Bank of South Africa- Cape Town
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H/Office Point of Sales
Time Personnel- Cape Town
-
Cash and Banking Clerk
Red Rock Recruitment- Cape Town
-
Sr. Partnership Manager
Amazon Commercial Services (South Africa) (Pty)...- Cape Town
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Director of Business Development
Boku- Wes-Kaap
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Sr. Partnership Manager
ENGINEERINGUK- Cape Town
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Financial Accountant
Persona Staff- Cape Town
-
Junior Accountant
Communicate Recruitment- Cape Town
-
Treasury Manager
Southey Contracting- Cape Town
-
H/Office Point of Sales
Time Personnel- Cape Town
-
Senior Project Manager
Network Contracting- Cape Town
-
Accountant
Prestige Cosmetic Group- Cape Town
-
Accountant
Communicate Recruitment- Cape Town
-
Manager, Relationship, Growth
Standard Bank of South Africa Limited- Cape Town
-
Cashbook Clerk
AJ Personnel- Cape Town
-
Senior Product Manager
Workskuad (formerly Goodtalent)- Cape Town