Customer Service Agent - Gauteng, Johannesburg, South Africa - BCE Foodservice Equipment

Description

BCE Foodservice Equipment's job vacancy, Career and Recruitment

Job title : Customer Service Agent -Sale jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 05, 2024

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Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Key duties and responsibilities :

Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.

Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures.

Develop positive relationships with customers and provide professional Customer Service and Support.

Foster relationships with internal colleagues and relevant business departments.

Use initiative and be proactive in resolving customer queries promptly.

Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

Grade 12/Matric equivalent

Qualification in Sales – distinct advantage

Previous experience in a customer service department and/or a call centre

Excellent communication skills

Excellent command of the English language

Data capture accuracy & attention to detail

Ability to manage customer's expectations

Customer focused – ability to excel in the provision of service

Energetic/shows initiative and have ability to work under pressure

Ability to consistently deliver quality service even when under pressure

Time management skills and self-starter

Product application knowledge of catering equipment an advantage

PC literate

Excellent listening skills

Problem solving ability

Team player

*Customer Service jobs in south africa
*Customer Service Agent -Sale in Johannesburg