- Operational Planning and Budgeting: Provide input to the Client Service Centre budget for the financial year, identifying operating efficiencies and opportunities for improvement.
- Operational Risk Management: Reduce operational vulnerability in the Client Service Centre through proactive and ongoing monitoring.
- Succession and Retention Planning: Develop and implement a succession and retention plan for the team to ensure continuity and minimize turnover.
- Team Motivation and Engagement: Build and retain a motivated, settled and productive team that is inspired to tackle demanding priorities and enhance employee engagement.
- Reporting and Analysis: Produce reports and analyze data to identify trends and issues, using data to actively implement improvements.
- Collaboration and Partnerships: Engage and partner with other divisions to identify and implement improved opportunities for support and collaboration.
-
Inbound Call Centre Agent
4 days ago
Isilumko Staffing (JHB) SandtonJob Title: Customer Service / Inbound Call Centre Agent · We are seeking an experienced professional to join our team as a Customer Service / Inbound Call Centre Agent in Sandton. · Qualifications and Experience: · Matric Certificate is required. · A minimum of 2 years of experie ...
-
French- Call Centre Agent
5 days ago
Ubuntu Markets Sandton Full timeJob Description · Key Responsibilities: · Utilize sales expertise gained from 3-5 years of experience in a call center environment to drive results. · Proven track record of successfully handling online chats, with a minimum of 6 months of experience. · Minimum 2 years of experie ...
-
Call Centre Team Manager Sandton
4 days ago
Nutun SandtonJob Overview · We seek a seasoned Team Manager with expertise in Telecoms to lead and support Call Centre Agents in achieving performance standards, driving revenue and client collection targets. · Duties & Responsibilities · Main Accountabilities: · Establish a performance frame ...
- Ubuntu Markets Sandton
Job Description: · This role requires Afrikaans-speaking agents with a background in call centre sales within the financial sector. · The ideal candidate will have at least 2 years of work experience in a financial call centre environment, a good command of English, and excellent ...
-
Shareholder Services Consultant
4 days ago
JSE Limited SandtonShareholder Services Consultant - Asset Reunification · Job Category: Banking, Finance, Insurance. Stockbroking · Contract: Fixed Term Contract · Remuneration: Market Related · EE Position: Yes · About Our Company · The Johannesburg Stock Exchange recognises that its success and ...
-
Contact Centre Supervisor
4 days ago
Telebest SandtonAbout the Role · We are seeking a seasoned Team Leader with 1-2 years of experience in managing teams within a call centre environment. The ideal candidate will have expertise in Quality Assurance and Performance Metrics. · Key Responsibilities · Build and implement a standard op ...
-
Central Administrator
4 days ago
HR Genie SandtonPurpose of the job: · You will be based within the central administration division, and be required to support business units within the company. · Key Results Areas include: · Audit and capture manual contracts from clubs (CRM) and cancel existing contracts for sales to capture ...
-
Call Center Manager
2 days ago
Merchants SandtonCall Centre Manager: Operations · This dynamic leadership role requires a skilled professional to drive performance and development in our call centre, ensuring exceptional service and exceeding contractual obligations. · Key Responsibilities: · People Management · Inspire your t ...
-
Customer Service Agent
4 days ago
Shorza Ltd SandtonExciting Opportunity Alert · We seek a motivated and detail-oriented Customer Service Advisor / Customer Service Agent / Customer Call Centre Agent to join our team in Sandton. This role involves providing exceptional service and support to our UK-based clients. You will handle ...
- Zeal HR Sandton
Service and Support Agent · The position requires an experienced Service and Support Agent who is accountable, well-spoken, and client service-driven. · Must have experience in the investment industry with financial advisory or brokerage background. · This role offers a salary of ...
-
Accountant
4 days ago
Talent Genie SandtonJob Description: · The successful candidate will be responsible for maintaining accurate and up-to-date financial records for the call centre's operations across multiple markets. · They will record and reconcile financial transactions, ensuring precision and compliance with rele ...
-
Accountant Woodmead
4 days ago
Acumen Resources Development (Pty) Ltd. SandtonKey Responsibilities · As a Multinational Contact Centre Accountant, you will play a crucial role in maintaining accurate financial records and supporting the financial decision-making process for our diverse operations. · Duties & Responsibilities · Financial Record Keeping: · M ...
-
Accountant R600K (CTC)
4 days ago
Acumen Resources Development (Pty) Ltd. SandtonMultinational Contact Centre Accountant · We are seeking a skilled and detail-oriented accountant to join our dynamic International Contact Centre team, operating in multiple markets. · Duties & Responsibilities · Financial Record Keeping: · Maintain accurate and up-to-date finan ...
-
Tsonga Speaking Customer Service Advisor
4 days ago
Surgo HR & Training SandtonJob Title: Tsonga Speaking Customer Service Advisor · The role of a Tsonga Speaking Customer Service Advisor is to identify and understand customer needs, deliver first-class customer service, and increase the profitability of the business while treating customers fairly. · Key R ...
-
Venda Speaking Customer Service Advisor
4 days ago
Surgo HR & Training SandtonAbout the Role · We are seeking a Venda Speaking Customer Service Advisor to join our team. · The key objective of this role is to provide exceptional customer service, identifying and understanding customer needs to drive business profitability while upholding fairness in custom ...
-
Field Account Promoter
3 days ago
Digital Planet SandtonCompany DescriptionOur Purpose:We aim to improve access to technology for all South Africans. · Our Role:We collaborate with leading technology brands to create new business opportunities through strategic partnerships. · Our Approach:We excel in various aspects, including techno ...
-
On Boarding Specialist- Hindi Speaking
4 days ago
Ubuntu Markets SandtonJob Title: · Sales Representative · About the Role · We are seeking a highly skilled Sales Representative to join our team at Ubuntu Markets, a fully regulated and licensed brokerage company. · The ideal candidate will possess excellent communication skills, both verbal and writt ...
-
Consumer Services Specialist
4 days ago
Coloplast SandtonConsumer Services Specialist · The ideal candidate will be responsible for ensuring the completeness and accuracy of the consumer journey. This includes enrolments, sales orders process, answering queries on products and services, and providing exceptional consumer service. · You ...
-
Service Desk Agent
5 days ago
JSE Limited SandtonJob Purpose: Apply cost-effectiveness principles in everyday delivery to contribute to the achievement of departmental financial targets. · Earned system-related queries are resolved timeously and accurately to meet JSE Service Level Agreement business objectives through prioriti ...
-
Swati Speaking Customer Service Advisor
4 days ago
Surgo HR & Training SandtonJob Description · We are seeking a Swati Speaking Customer Service Advisor based in Sandton. The key objective of this role is to deliver first-class customer service, identifying and understanding customer needs while increasing business profitability. · The ideal candidate will ...
Team Leader Client Service Centre Call Centre - Sandton - JSE Limited

Description
Team Leader Client Service Centre Call Centre
Position Summary:
This is a leadership role requiring the ability to manage and motivate a team of sales support staff. The successful candidate will be responsible for planning, execution, coordination and quality assurance of all Market Data sales related operational activities.
Key Responsibilities
Qualifications
Education: Certificate in Financial Markets or BCom Degree (Financial Markets preferable)
Experience
Call Centre Experience: 5 years experience in a Call Centre environment
-
Inbound Call Centre Agent
Isilumko Staffing (JHB)- Sandton
-
French- Call Centre Agent
Full time Ubuntu Markets- Sandton
-
Call Centre Team Manager Sandton
Nutun- Sandton
-
Conversion Agent-Onboarding Specialist(Afrikaans Speaking)
Ubuntu Markets- Sandton
-
Shareholder Services Consultant
JSE Limited- Sandton
-
Contact Centre Supervisor
Telebest- Sandton
-
Central Administrator
HR Genie- Sandton
-
Call Center Manager
Merchants- Sandton
-
Customer Service Agent
Shorza Ltd- Sandton
-
Onboarding Consultant R120K ctc per annum max
Zeal HR- Sandton
-
Accountant
Talent Genie- Sandton
-
Accountant Woodmead
Acumen Resources Development (Pty) Ltd.- Sandton
-
Accountant R600K (CTC)
Acumen Resources Development (Pty) Ltd.- Sandton
-
Tsonga Speaking Customer Service Advisor
Surgo HR & Training- Sandton
-
Venda Speaking Customer Service Advisor
Surgo HR & Training- Sandton
-
Field Account Promoter
Digital Planet- Sandton
-
On Boarding Specialist- Hindi Speaking
Ubuntu Markets- Sandton
-
Consumer Services Specialist
Coloplast- Sandton
-
Service Desk Agent
JSE Limited- Sandton
-
Swati Speaking Customer Service Advisor
Surgo HR & Training- Sandton