Team Leader Client Service Centre Call Centre - Sandton - JSE Limited

    JSE Limited
    JSE Limited Sandton

    4 days ago

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    Description

    Team Leader Client Service Centre Call Centre

    Position Summary:

    This is a leadership role requiring the ability to manage and motivate a team of sales support staff. The successful candidate will be responsible for planning, execution, coordination and quality assurance of all Market Data sales related operational activities.

    Key Responsibilities

    • Operational Planning and Budgeting: Provide input to the Client Service Centre budget for the financial year, identifying operating efficiencies and opportunities for improvement.
    • Operational Risk Management: Reduce operational vulnerability in the Client Service Centre through proactive and ongoing monitoring.
    • Succession and Retention Planning: Develop and implement a succession and retention plan for the team to ensure continuity and minimize turnover.
    • Team Motivation and Engagement: Build and retain a motivated, settled and productive team that is inspired to tackle demanding priorities and enhance employee engagement.
    • Reporting and Analysis: Produce reports and analyze data to identify trends and issues, using data to actively implement improvements.
    • Collaboration and Partnerships: Engage and partner with other divisions to identify and implement improved opportunities for support and collaboration.

    Qualifications

    Education: Certificate in Financial Markets or BCom Degree (Financial Markets preferable)

    Experience

    Call Centre Experience: 5 years experience in a Call Centre environment



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