Senior Healthcare Customer Service Representative – Nights - Cape Town - TeleTech Holdings, Inc.

Description

Senior Healthcare Customer Service Representative - Nights

Award-Winning Employment Experience

About the Role

You will be part of creating and delivering amazing customer experiences while working as a Senior Healthcare Customer Service Representative on site in Cape Town, South Africa.

This role offers an opportunity to ignite your career with TTEC's award-winning employment experience and company culture.

Key Responsibilities

• Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services.
• Conduct research to provide answers for customers to resolve their issues.
• Work hours are designed to support USA customers and may end as late as midnight local time.

Requirements

• 2 or more years of customer service experience plus some post-secondary education.
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations.
• Solution-oriented mindset to ensure happy customers.
• Lead by example and work with your team to contribute to the overall success of your client program.

Career Growth Opportunities

• Leadership supportive of your career and professional development.
• Inclusive culture and community-minded organization where giving back is encouraged.
• Global team of curious lifelong learners guided by our company values.
• Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

About TTEC

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. Our TTEC community is here for you as one dynamic, global family.

We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.