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  • Operations Manager - Cape Town - HR Studio Ltd

    HR Studio  Ltd
    HR Studio Ltd Cape Town

    2 days ago

    Default job background
    Technology / Internet
    Description

    Operation Manager Job Description

    Were seeking a skilled Operation Manager to oversee the day-to-day operations of our clients sites, ensuring smooth and efficient functionality.

    The Role:

    • Install, configure, and calibrate hardware components such as cameras, controllers, and access points according to technical specifications and site requirements.
    • Conduct thorough testing and quality assurance checks to ensure proper functionality and performance of installed hardware.
    • Troubleshoot and diagnose hardware and networking issues, utilizing technical knowledge and diagnostic tools to identify root causes and implement effective solutions.
    • Collaborate closely with the operations team to integrate hardware systems with software platforms and ensure seamless functionality.
    • Assist in the setup and configuration of networking infrastructure, including routers, switches, and firewalls, to support reliable data transmission and communication.
    • Provide technical guidance and support during site upgrades, expansions, and system migrations to minimize disruptions and ensure successful implementation.
    • Document technical procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and support continuous improvement initiatives.

    Site Operations:

    • Oversee the operations team and the day-to-day operations of our sites, ensuring smooth and efficient functionality.
    • Prioritize issue resolution, giving precedence to critical and larger sites.
    • Drive site performance optimization alongside development and Operations teams.

    Project Management (Installations):

    • Ensure all projects are completed on schedule or ahead of schedule, meeting quality and budgetary requirements.
    • Build and nurture relationships with installers and technicians for potential business expansion and future projects.
    • Oversee hardware setup, including cameras, controllers, and related equipment.
    • Ensure the overall quality of installations is consistently maintained.
    • Manage hardware stock to ensure availability for maintenance and expansion needs.
    • Track and maintain inventory records.
    • Stay informed about technology advancements and industry trends.
    • Develop and implement user training programs to ensure clients, tenants and parking operators are well-versed in utilizing our services.
    • Encourage client, tenant and parking operator engagement with our platform, promoting usage, user adoption and satisfaction.
    • Promote the company as the preferred access method to clients and operators, attaining ample on-site marketing opportunities and pushing collaborations for on-site activations and advertising to boost usage.
    • Proactively present clients, tenants, and operators with the opportunity to explore new features, including tenant and visitor parking, bay booking, marketplace access, parking incentives (vouchers, promotions), and integrations.

    Requirements:

    • Good communication skills and ability to collaborate effectively with cross-functional teams.
    • Ability to analyze complex technical problems and implement effective solutions in a timely manner.
    • Have a strong understanding of networking principles, protocols, and technologies (e.g., TCP/IP, VLANs, DHCP, DNS).
    • Matric Relevant certifications Hikvision hardware experience - advantageous Own vehicle and tools - advantageous Proficiency in hardware installation, configuration, and calibration techniques.
    • Hands-on experience with diagnostic tools and equipment for hardware and network troubleshooting.

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Operations manager