Service Advisor - Durban - Bosch Umhlanga

    Bosch Umhlanga
    Bosch Umhlanga Durban

    1 week ago

    Default job background
    Full time
    Description

    Job Title: Service Advisor

    Bosch Umhlanga is seeking a motivated and customer-focused Service Advisor to join our dynamic team.

    Key Responsibilities:

    • Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
    • Listen attentively to customer concerns, documenting and communicating information accurately.
    • Schedule appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
    • Consult with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
    • Coordinate the workflow of vehicles, ensuring timely completion of service and repairs.
    • Collaborate with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.
    • Provide accurate and transparent cost estimates to customers, obtaining necessary approvals before initiating work.
    • Update customers on the progress of their vehicle service, addressing any questions or concerns promptly.
    • Maintain organized records of customer interactions, service history, and vehicle information using relevant software systems.
    • Process payments and invoices accurately, ensuring all financial transactions are handled efficiently.
    • Maintain a clean and organized work environment, adhering to safety and quality standards.

    Requirements:

    • High school diploma or equivalent qualification.
    • Previous experience in a customer service role, preferably within the automotive industry.
    • Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
    • Strong organizational and multitasking abilities, with keen attention to detail.
    • Proficiency in computer systems and software, including automotive service management software.
    • Solid understanding of automotive systems and components, as well as general vehicle maintenance.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Customer-centric mindset, with a genuine desire to provide exceptional service.
    • Basic knowledge of financial transactions and invoicing processes.
    • Valid driver's license.

    Preferred Qualifications:

    • Formal automotive service advisor or technician training/certification.
    • Experience working with Bosch automotive products or services.


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