Sales Support Administrator - Johannesburg, South Africa - SHARON NUROCK RECRUITMENT CC

SHARON NUROCK RECRUITMENT CC

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Minimum Job Requirements:

Matric.
Minimum 2 to 3 years' experience in sales, sales support and/or sales administration.
Excellent administration and organisational skills.
Experience in customer liaison is essential.
Must be able to professionally communicate with commercial clients and interdepartmental teams.

Key Performance Indicators:

The Sales Support communicates with customers and suppliers under the social responsibility and guidance of the Sales Executive and follows up on commercial aspects of the (potential) transactions.

Prospection and Enquiries:

Search for and request prices/tenders/sales offers and find the right combination of price and requested quality by the customer.
Follow up on prices of the products/raw materials for dynamics that drive the process.
Manage quotation process towards a customer from beginning to end.
Evaluate incoming quotations/offers for products.
Discuss prices and payment conditions with the responsible Sales Executive.
Prepare the respective offer towards the customer.
Follow up on offers made in order to conclude the business dealing and provide the proper feedback to the Sales Executive.

Order Confirmations and Contracts:

Prepare order forms and pass same to the Sales Executive.
Negotiate process (with agreement of the Sales Executive) to improve the contribution of the respective sale.

Follow up on Commercial and Quality Issues:

Follow up on the payments of the respective sales.
Contact clients.
Receive and handle complaints/NCRs from customers and direct to Quality department.
Monitor loading and unloading operations to prevent damaged delivery.
Monitor and follow up operational delivery to customer.
Plan and arrange shipment of cargo timeously, to maintain the necessary stock levels per customer requirements.