IT and Systems Support - Durban, South Africa - Pro Stop Recruitment Services

Pro Stop Recruitment Services

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

POSITION:
IT & Systems Support

REPORTING TO:
IT & Systems Lead / IT Manager

Job Summary:

We are seeking an IT Enthusiast, problem solver, with great communication and people skills to join a dynamic team. As an IT & Systems Support team member, you will provide essential first line support to the hubs.

You will help the IT & Systems Lead ensure the efficient operation of our technology infrastructure, hardware, software, and security.

Provide basic training to team members, test new hardware and software before implementation, and maintain professional relationships with all third parties.

Required Qualifications:

Matric;
CompTIA A+, Network+, Server+ (or equivalent)
Minimum 23 years' experience in a similar IT support role
SQL view/query writing knowledge
Intermediate level
Good working knowledge of computer hardware, operating systems (Windows10/11/Server), Microsoft 365, Active Directory and Azure.
Strong problemsolving and communication skills.
Ability to work independently without supervision.
Eagerness to learn and adapt to new technologies.
Must be able to multitask and prioritise incoming tasks.
CompTIA Security + (or equivalent)
ADVANTAGEOUS
Power BI and Microsoft Dynamics GP Knowledge
ADVANTAGEOUS

Key Responsibilities:

User Support:
Provide first-level technical support to SA, UK, & Spain hubs. Assisting with hardware and software issues, troubleshooting, and resolving technical problems.

Hardware Maintenance:
Assist in the installing, configuration, and maintenance of computer hardware, CCTV equipment, peripherals, and network devices. Repairing and replacing equipment where and if needed.

Network Support:
Assist in the maintenance and monitoring of the company's network infrastructure, including routers, switches, and access points.

Service:
Maintain professional relationships with all third parties and internal team members.

Asset Management:
Maintain accurate hardware and software inventory records, IT procedures, and user guides. Maintaining and updating technical documentation regularly.

Training:

Provide systems and hardware training to fellow employees, as well as training on network security and the best computer usage practises.

Collaboration:
Collaborate with the IT & Systems Lead to identify and implement process improvements and technology upgrades.

Benefits: