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    • Systems Analyst II - Johannesburg - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Johannesburg

    1 week ago

    Boardroom Appointments background
    Description

    Job Description

    We are seeking a talented professional to join our team in the role of System Analyst. The successful candidate will be responsible for delivering exceptional service and exceeding customer expectations through proactive, innovative, and appropriate solutions.

    • Improve Efficiency: Explore ways to constantly improve quality of existing services, processes, and systems to enhance efficiency.
    • Customer Service: Deliver exceptional service that exceeds customers' expectations by resolving queries quickly and effectively.
    • Stakeholder Management: Cultivate and manage objective working relationships with various stakeholders, including end-users, SMEs, project managers, and senior staff members, by providing input to validate business requirements.
    • Communication: Liaise and communicate system requirements to necessary audiences, such as testers, developers, business analysts, infrastructure, production support, and systems analysts.
    • System Definition: Define and document each function that the system is required to perform and the functional boundary of the system, ensuring that business needs/requirements are satisfied by the system requirements.
    • IT Governance: Comply with all steps within IT development and meet governance in terms of legislative and audit requirements.
    • Requirement Analysis: Analyze the integrity of the system requirements, perform impact assessment on each requirement, document, and maintain the set of system requirements together with associated rationale, effort, decisions, dependencies, and assumptions.
    • Traceability: Manage traceability between the system requirements and derived artifacts, including system models, to the relevant detail.
    • Testing: Ensure adequate unit tests are performed for all configuration and development tasks and ensure results are successful.
    • Performance Assessment: Ensure testing yields an acceptable level of performance for the changes being delivered and the application is not adversely affected.
    • Professional Development: Continuously assess own performance, seek timely and clear feedback, and request training where appropriate.
    • Culture Contribution: Participate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively shared.

    Key Responsibilities

    The successful candidate will have the following key responsibilities:

    • Quality Improvement: Identify opportunities to improve quality of existing services, processes, and systems.
    • Customer Engagement: Engage with customers to understand their needs and preferences.
    • Collaboration: Collaborate with stakeholders to ensure effective communication and delivery of system requirements.
    • Documentation: Document system requirements, functions, and interactions to ensure clarity and understanding.
    • Testing and Quality Assurance: Conduct thorough testing and quality assurance to ensure high-quality deliverables.
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