Payment Manager - Cape Town - The Good Human (Pty)Ltd

    The Good Human (Pty)Ltd
    The Good Human (Pty)Ltd Cape Town

    1 day ago

    Description

    Job Purpose: Payment Manager is responsible to lead and oversee the company's end-to-end payment operations, ensuring secure, efficient and scalable payment solutions across markets, while driving strategic initiatives, optimising performance, mitigating risks and delivering a seamless customer experience.

    Job Scope/ Responsibilities:

    Lead and manage the end-to-end payment function, driving payment strategy, partner selection, process optimisation, risk mitigation and regulatory compliance across multiple markets.


    • Oversee cross-functional teams and stakeholders, ensuring efficient payment operations, performance monitoring and actionable insights to support business growth and scalable, secure payment solutions.


    • Conduct in-depth assessments of payment landscapes in various markets to determine preferred methods, infrastructure capabilities and regulatory constraint.


    • Recommend payment solutions aligned with customer needs, business models and expansion plans.


    • Track emerging trends in digital payments, fintech innovation and regulatory changes that may impact business operations.


    • Identify, compare and evaluate potential payment service providers, acquirers and gateways based on reliability, cost, conversion rates, settlement cycles and integration complexity.


    • Lead the selection and onboarding of new payment partners to support product launches or market expansion


    • Collaborate with Product and IT teams to integrate new payment methods and optimise transaction routing


    • Work with the insights team to constantly analyse the performance of payment methods to ensure they are working efficiently.


    • Frequently report on the analytics of each payment method and reasons for their relative performance metrics.


    • Ensure payment systems operate with high uptime, strong authorisation rates and minimal transaction failures.


    • Continuously refine payment flows to improve customer experience and reduce friction.


    • Identify and monitor payment-related risks, including fraud, chargebacks, regulatory non-compliance and operational failures.


    • Work with Payment Processing teams to enforce AML/KYC requirements, data security standards and local regulatory frameworks.


    • Implement or enhance fraud detection tools, rules and monitoring processes.


    • Support commercial negotiations with payment service providers and vendors, ensuring favourable pricing, SLAs and service agreements.


    • Maintain strong relationships with payment partners and escalate issues to ensure timely resolution.


    • Evaluate payment service providers performance regularly and recommend optimisation or replacement when needed.


    • Analyse transaction data to identify trends, measure performance and provide insights that support commercial and operational decisions.


    • Use data to recommend improvements to payment routing, risk filters, and provider configurations.


    • Identify opportunities to reduce payment-related costs through improved routing, fee negotiations or alternative payment methods.


    • Streamline internal payment workflows, dispute processes and reconciliation activities.


    • Standardise payment practices across markets for scalability and efficiency.

    Partner with Processing teams to resolve payment issues and enhance troubleshooting processes.


    • Work with Finance teams to ensure accurate reconciliation, settlement tracking and dispute handling.


    • Support Product Marketing and Growth teams with insights on local payment preferences and conversion barriers.


    • Create SOP's to sustainably manage the E-Payments area, its team, its responsibilities, its key stakeholders and all areas which pertain to the department.


    • Manage the payment processing team, fostering a high-performing, collaborative culture while driving accountability and professional development.

    Qualifications:

    B degree in Business/Finance/Information Systems or related field.

    Experience:


    • 8-10 years' experience in digital payments, fintech, banking, e-commerce or financial operations


    • Experience working with payment gateways, PSPs, acquirers, or digital wallet providers for both Crypto and Fiat currencies.


    • Exposure to regulatory environments and compliance functions (e.g., AML, KYC, PCI)


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