Digital Support Coordinator - Durban, South Africa - HR Talent Partner

HR Talent Partner

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Overview:

Date Posted:

Posted 44 mins ago-
Location: Durban, Kwazulu Natal-
Job Title: Digital Support Coordinator-
Salary: R18,000-
Education Level: Diploma-
Job Level: Intermediate-
Minimum Experience: - 3 Years
Digital Support Coordinator - Durban
:

One of the largest Media and Software Development Companies in South Africa is looking for a Digital Support Coordinator to join their team on a full-time permanent basis for their offices based in Durban.

Purpose of The Job:

Position Requirements:

Diploma or equivalent in a related field
25 yrs experience in FMCG, marketing, digital marketing, agency or brand
Customer care & support experience critical
Digital campaign support experience is mandatory
Proven experience as a support agent or similar customer service role; experience with FreshDesk and FreshChat preferred
Strong communication skills, both verbal and written, with the ability to communicate effectively in a variety of settings
Familiarity with CRM systems and practices
A customeroriented attitude, with a passion for delivering exceptional service
Ability to multitask and manage time effectively
Diploma required; further education or certification in customer service or related field is a plus

Position Responsibilities:

Achieving Operational Objectives:

Develop a strategic operational roadmap for support with the data & compliance lead that sets the foundation for customer related support queries using technology
FreshDesk/FreshChat.
Assist to connect different business units operationally and achieve interoperability between support systems and client campaigns.
Provide workflow & workflow management guidance across the digital business for support ops.
Provide technical support as an operational intermediary between digital ops & client.
Successfully support Chatbot execution for not only support but for campaigns and the management thereof.

Maintain Effective Communication:

Share knowledge with team members and draw on skills of experts where required to fulfil customer requirements.
Effective communication with support platform, feedback to line manager and digital team, ops, project managers, media planning, digital campaign coordinators, testing, support, and management.
Provide management with weekly support feedback & reports.
Resolve all platform, campaign and support issues.

Personality Attributes:

Superior communication skills, both internal and clientfacing
Strong resolution and problemsolving skills
Strong strategic thinker and customer service skills
Ability to work effectively with a variety of internal teams and business groups
Excellent problemsolving skills and the ability to think on your feet