Universal Advisor - Limpopo - FNB South Africa

Description

Job Title: Universal Advisor

This role provides a relief function for Teller, Collections Consultants and Cash Migration Official. The objective is to ensure the smooth running of functional areas.

Main Responsibilities:

• To provide an efficient and effective relief service to support business operations
• Achieve net profit growth by converting identified leads into successful sales
• Deliver exceptional customer experience against Balanced Scorecard standards
• Engage with customers in a professional manner as per service standards
• Understand customer needs and expectations, providing solutions to meet their requirements
• Resolve customer complaints related to collection activities to their satisfaction
• Manage performance standards for relief roles in Telling, Service, Sales or Administration
• Approve, validate, verify, check and authorize Frontline activities
• Comply with governance requirements, including legislative and audit regulations
• Track, control and influence sales activities to increase sales efficiencies

Key Performance Indicators:

• Individual targets set according to business area or sales plan
• Net profit growth
• Exceptional customer experience delivery

Requirements:

• Professional communication skills
• Understanding of customer needs and expectations
• Able to work in a fast-paced environment
• Excellent problem-solving skills