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- Business Applications Administration: 30%
- System Workflow Management: 20%
- Data Management: 20%
- Incident and User Support: 20%
- Digital Transformation Initiatives Support: 10%
- Application Configuration and Management (Users, Groups, Access, Permissions)
- SaaS Workflow-Orientated Platforms
- CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk)
- Data, Information, and Analytics Platforms (Excel, PowerBI, etc.)
- Knowledge Documentation and Management
- Broad System and User Administration
- Business Workflow Construction and Implementation
- Strong Internal Customer-Oriented Outlook
- Organizational Change Capability
- Skills in Managing Cross-Functional Departments, Systems, and Incidents
- Organized, Diligent with an Eye for Data Detail
- Information Management Including Presentation and Communication Skills
- Systemic (End-to-End) Thinker
- Excellent Team Participation and Customer Skills
- Ability to Influence Business Stakeholders
- Analytical, Problem-Solving Skills
- Decisive
- Results Driven
- Stress Tolerance
- Degree in Computer Science, Information Technology, or a Related Field
- Certifications in SaaS Services (Service Now (or ITSM Equivalent), Azure, Google Cloud)
- More than 3 Years in Software Application Management and System Administration
- Willing to Work Overtime if Required
- Must Have Own Transport
- Valid Passport
- Cross-Functional Stakeholders Engaged in Improving Win Rate and Business Efficiency
- Suppliers and Various System Platform Providers (SAP, QlikView, ConnectBase, Jurumani, Fresh Suite (Desk, Sales Service), BigPanda, DevBoks). Customer Engagement as Needed.
- User and Group Administration Across Multiple Systems - Deliver on the Required Task, Maintain Platform Capabilities and System Integrity and Security.
- Working with Departments and Internal IT to Ensure Operational System State is On Order and Securely Maintained - Improved System Performance
- Create Workflows in the SaaS Systems Based on Business Analysis Outcomes Involving Multiple Departments. - Improve Business Performance Through Workflow Implementation and Optimisation.
- Ensure Changes Are Implemented, Tested and Documented. - Ensure that Quality and Change Control Is Continuously Part of the Process.
- Manage System Issues Using the ITSM SaaS Platform Ticketing Process - Ensure Incidents Are Dealt With in a Timely Fashion with High-Quality Resolutions
- Support Platform Users and Actively Address Complex Issues Collaboratively with the DT Team. - Ensure That the User Base and Business Can Operate Efficiently and Effectively.
- Analyze Quantity and Quality of Data on a Continuous Basis and Ensure the Data Needed for Digital Transformation Initiatives Is Processed and Available. - Validate, Correct and Eliminate Unnecessary Data or Duplication of Data. - Data Quality Monitored and Improved.
- Evaluate and Optimize Work Processes, Systems and People Which Create and Modify Data.
- Actively Participate in Team Meetings and Collaborate with Other Departments to Understand and Align on Current Issues, Requirements, and Objectives. - Quality and Completeness of Documentation, Feedback from Team Members on Collaboration Efforts, and Contribution to Achieving Team Goals.
Applications Administrator - Johannesburg - Recru-it

Description
Job Purpose:
The successful candidate will be responsible for the administration, configuration, and maintenance of our clients' SaaS platforms and their data. They will contribute to the development, implementation of SaaS applications, databases, and reporting functionality. The individual will collaborate with the Digital Transformation team, ensuring system stability, upkeep, and progress on our clients' digital journey and milestones are achieved through system support activities. Additionally, they will work with all other internal customer departments, including Internal IT, to deliver internal improvements to workflow processes and data throughout the organization.
Key Performance Areas:
Competency Requirements for Position
Knowledge:
Skills:
Behavioral:
Minimum Qualification:
Minimum Experience:
Other Requirements:
Key Stakeholder Relationships:
Internal:
External:
Key Performance Areas & Indicators:
System Administration:
Workflow Development and Maintenance:
Systems Incident and User Support:
Data Integrity Management:
Collaboration and Process Improvement:
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