Change Manager JHB - Johannesburg - SPECD Pty Ltd

    SPECD Pty Ltd
    SPECD Pty Ltd Johannesburg

    6 days ago

    Default job background
    Description

    Learning and Change Manager

    The Learning and Change Manager will play a pivotal role in driving business success by fostering a culture of learning and growth within our organization.

    Duties and Responsibilities

    This role is responsible for consulting with business units to assess and evaluate their needs, collaborating with learning providers to design and implement effective learning programs, and ensuring the successful implementation of these programs across the business. The ideal candidate will be a change agent who can communicate effectively on large-scale projects, provide guidance on skills and knowledge development, and facilitate learning solutions that drive business outcomes.

    Key Stakeholders

    • Internal: Director HR, Central Hospitality Teams, Central Gaming Teams, Business Support Team, Unit GMs, Functional Managers, and HR Teams.
    • External: International Hotel School, Service Providers, Business Partners, CATHSSETA or other SETAs.

    Job Scope and Responsibilities

    • Partner with business unit HR and Learning Practitioners to conduct learning needs analyses and develop strategic plans to address identified gaps.
    • Provide expert advice and support to stakeholders on learning design, implementation, and evaluation.
    • Conduct performance consulting to identify root causes of operational issues and develop targeted training solutions.
    • Recommend learning initiatives to improve performance and promote a high-performing culture.
    • Collaborate with business units to design and implement learnerships, leadership development programs, and bursary interventions.
    • Track the return on investment (ROI) of these programs and make recommendations for improvement.
    • Communicate change frameworks, plans, and tools to stakeholders and provide guidance on skills and knowledge development.
    • Quality assure learning content and provide input into customization to meet company requirements.
    • Coordinate and manage the design team to ensure delivery of objectives.
    • Monitor and control solution delivery, track progress, and obtain approval on budgeted expenditures.
    • Conduct ad-hoc audits to ensure compliance and accuracy of learning data.
    • Monitor and measure the effectiveness of learning content to ensure stakeholder requirements are met.
    • Provide recommendations for remedial action in cases of underperformance or non-delivery.
    • Manage relationships with learning providers to ensure learning content design and performance objectives are achieved.

    Qualifications and Experience

    • 3-Year Degree in Learning and/or ODETDP.
    • Minimum 7 years' experience as a Learning & Development facilitator, including experience in learning design and change management.

    Competencies

    • Technical Proficiency: Interviewing Skills, Learning Needs Analysis, Facilitation Skills, Change Management, Business Acumen, Project Management, Communication Skills, and Personal Credibility.
    • Know-How: Requires specialized theoretical knowledge and processes relating to learning design practices, regulations, and short-term planning.
    • Problem-Solving: Apply business acumen and sound common sense to manage learning needs analyses, creative content design, and reporting.
    • Accountability: Provide information and make recommendations regarding products, channels, and services that meet operational requirements.
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