Customer Relations Consultant - Cape Town, South Africa - Clicks Group Limited

Clicks Group Limited

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Listing reference: 016660
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

-
Job category:Debtors
Location:Cape Town

-
Contract:Permanent
EE position:Yes
Introduction

We have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department. The role will be based at the Head Office in Cape Town and will report to the Customer Relations Team Leader.
Job description

Job Purpose:

To ensure all customer calls for private accounts are attended to and resolved.
To execute the recovery of outstanding accounts related to Private debtors and report thereon in order to reduce loss of income on sales.

Job Objectives:

Ensuring a minimum private account recovery of 40%
Ensure all customer calls are responded to within SLA
All customers that have amounts owing have been contacted
To ensure that all data required is received on time and accurate.
To process billings submitted by business stakeholders.
To follow up on outstanding payments that is outside of normal terms.
To account for and reconcile all transactions and records are within the payment term period.
To analyze payments and queries and identify trends/patterns.
To assist ad hoc on projects and clean ups as and when required.
Deliver excellent customer service via the call centre to private debtors, clicks pharmacy and medical aid stakeholders
Managing customer service mailboxes and directing queries to relevant internal and external stakeholders
Processing Customer and Medical Aid Refunds

Minimum requirements

Education and Experience:

Matric (Grade 12) (essential)
1 2 years' experience in reconciling accounts (essential 1 2 years' experience in a debtors environment (essential) Matric level Math's and Accountancy (desirable).
Intro to SAP (essential).
MS Office (Excel) essential.
Junior Bookkeeping NQF3 (desirable)
12 years Call Centre Customer Service (desirable)

Job related knowledge and skills:

Knowledge of MS Office
Good time management skills
High work standards
Ability to follow rules and procedures
Ability to handle pressure and meet deadlines
Verbal and written communication skills.
Interpersonal skills.
Strong attention to detail.
Ability to work under pressure.
Ability to read and understand SAP and Unisolv transactions and postings.
Ability to multitask.
Analytical and problem solving skills.
Ability to work effectively in a team environment, dealing with ongoing demands from both internal and external customers.

Competencies: