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Job Description
- Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Customer Relationship Management - Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
Internal Processes - Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Managers.
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level
- Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting on retail machines.
Human Capital - Complete own training and development objectives as per agreed timelines in the personal development plan.
- Ensure that all policies and procedures are followed according to the company requirement
Job Requirements:
Qualifications and Experience - Matric or other equivalent qualification preferable
- A + and N + Qualification
- Mechatronic diploma or equivalent preferable
- Mechanical, Electrical or Electronic engineering diploma or equivalent
- Strong Soft Skills
- Must have a valid driver's license and own reliable car
- Must have experience in a corporate environment.
Knowledge - 5- 7 years' experience in maintaining equipment in an IT environment
- Computer literate in relevant operating system
- Mechanical skills
- Electronic skills
- Soldering skills
- Fault-finding techniques
- MS Office
*ICT jobs in south africa
*Support Technician – East London in East London
Support Technician - Eastern Cape, East London, South Africa - Altron Bytes Systems Integration
Description
Altron Bytes Systems Integration's job vacancy, Career and Recruitment
Job title : Support Technician – East London jobs in Eastern Cape
Job Location : Eastern Cape, East London
Deadline : May 01, 2024
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