Support Technician - Eastern Cape, East London, South Africa - Altron Bytes Systems Integration

    Altron Bytes Systems Integration
    Altron Bytes Systems Integration Eastern Cape, East London, South Africa

    2 weeks ago

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    Full time
    Description

    Altron Bytes Systems Integration's job vacancy, Career and Recruitment

    Job title : Support Technician – East London jobs in Eastern Cape

    Job Location : Eastern Cape, East London

    Deadline : May 01, 2024

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    Job Description

  • Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

    Customer Relationship Management
  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.

    Internal Processes
  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Managers.
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level
  • Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines.

    Human Capital
  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement

    Job Requirements:

    Qualifications and Experience
  • Matric or other equivalent qualification preferable
  • A + and N + Qualification
  • Mechatronic diploma or equivalent preferable
  • Mechanical, Electrical or Electronic engineering diploma or equivalent
  • Strong Soft Skills
  • Must have a valid driver's license and own reliable car
  • Must have experience in a corporate environment.

    Knowledge
  • 5- 7 years' experience in maintaining equipment in an IT environment
  • Computer literate in relevant operating system
  • Mechanical skills
  • Electronic skills
  • Soldering skills
  • Fault-finding techniques
  • MS Office

    *ICT jobs in south africa
    *Support Technician – East London in East London