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  • Atm Reconciliation Coordinator - Gauteng - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Gauteng

    4 weeks ago

    Default job background
    Description

    Job Title: ATM Reconciliation Coordinator

    About the Role:

    This position is responsible for ensuring accurate and timely reconciliation of ATM transactions. The successful candidate will be a detail-oriented individual with excellent communication and problem-solving skills.

    Main Responsibilities:

    1. Coordinate monthly cash orders, packing schedules, and re-deposits with allocated branches.
    2. Serve as a liaison between clients and branches to resolve issues related to cash orders, transfers, and ATM loads in real-time.
    3. Daily monitoring of branch capturing, including pulling data from I-Cash and reviewing branch submissions.
    4. Provide intermediary support on instructions, issues, and daily business operations between clients and branches.
    5. Perform daily balancing on ATM devices and create an accurate balancing sheet.
    6. Work on claims received from clients and address CPC Activations (stained and burnt notes).
    7. Report new ATMs rolled out on a monthly basis to the National Reconciliations Manager.
    8. Document and escalate reported issues from branches in a timely and accurate manner.
    9. Offer training to branch supervisors/Recon Clerks on the Capitec ATM process from time to time.
    10. Assist with operational queries as needed.

    Required Skills:

    1. Proven understanding of the reconciliation process.
    2. Proficiency in MS Excel, Word, and Outlook.
    3. Able to coordinate and manage branch supervisors effectively.
    4. Strong administrative skills and discipline.
    5. Ability to work towards daily deadlines.
    6. Excellent interpersonal skills for interacting with various roles from tellers to client management.

    Reporting Requirements:

    1. Daily ops report on float returns per branch, confirming receipt, balance, cash order check, cash count, cash certificates, and redeposits.
    2. Monthly reporting on cash order confirmations received from branches, highlighting issues and shortfalls.
    3. Maintaining a log of reported issues, including cash order issues, ATM technical issues, etc.
    4. Daily reporting of shortages and surpluses.

    Working Environment:

    The ideal candidate will be based at our Head Office in Midrand, reporting directly to the ATM Recon Manager.

    Company Overview:

    We are a leading financial services provider dedicated to delivering innovative solutions and exceptional customer experiences.


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