IT Mobile Data Specialist - Johannesburg, South Africa - motivity

motivity
motivity
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Overview of the Role

  • Provide front line, technical support
  • Handle escalated assignments/calls from customers relating to data and new technology
products and services to ensure that Customers receive the benefit of products and

services in a proficient, professional manner.

  • Troubleshoot and resolve mobile data device conflicts with computer peripherals and
devices.

  • Communicate clearly between the client and internal departments (Call Centers) to offer an
effective resolution of customer queries.

  • Maintain efficient, effective and professional service levels in a manner that constantly
meets the required performance standards

  • Ensure continuous customer retention, including follow up courtesy calls to monitor
customer needs and satisfaction levels

  • Document all problems and resolutions identified into the knowledge base for future use by
all customer care and support staff and for use in reporting in general.

  • Ensure continuous follow‐up on transaction being processed and measure the applicable
turnaround times, as determined in SLA

  • Understand the mobile solutions marketplace and remain abreast of latest developments in
the Mobile Data arena


Competencies:


  • Understanding of Mobile Data and its components, including GSM/GPRS/3G and LTE
  • Excellent knowledge of Computer Laptop and PDA Operating Systems
  • Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc)
  • Ability to define sometimes complex technical solutions
  • Fully conversant with Microsoft operating systems, server platforms and messaging platforms.
  • Good level of knowledge/experience of Mobile Data would be beneficial
  • Applicant should have previous experience in a customerfacing role.
  • Working knowledge of mobile data services and peripherals
  • Knowledge of networking concepts and protocols.
  • Understanding of Microsoft products
  • Knowledge of the telecommunications is essential
  • Knowledge of Information technology is essential
  • Knowledge relating to the convergence of telecommunications and IT is essential
  • Knowledge of support requirements for operating systems is essential
  • Understand the mobile solutions marketplace.
  • Understanding of Mobile Network layout preference

Skills:


  • Analytical
  • Problem solving
  • Communication (verbal and written)
  • Computer proficiency
  • Facilitation
  • Decision making
  • Co
- ordination

  • People networking
  • Technical skills is essential
  • Customer interaction skills is essential

Attitudes:


  • Customer centric
  • Quality Oriented
  • Attention to detail
  • Stress tolerant
  • Solution driven
  • Self Motivated
  • Self Learner

Education and Qualification Requirements:


  • Matric with Degree/Diploma in Information technology or Telecommunications;
  • At least 1 IT certification + ITIL certification (Cisco/Blackberry/MCSE/A+,N+);
  • 3+ years' experience in IT support or Telecoms support (Networks, Business support or customer service);
  • Experienced in outbound call handling activities;
  • Drivers license

Ability to commute/relocate:

  • Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
More jobs from motivity
See all jobs of motivity