Service Technician - Durban, South Africa - Lixil Africa

Lixil Africa
Lixil Africa
Verified Company
Durban, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

ADVERT - 6 MONTHS

Position Service Technician
Department Cobra Assist


Reporting to Specialist - Senior Technician
Location KZN


Direct Reports N/A
Opening Date 22 November 2023


Purpose of the Role


To ensure that LIXIL's reputation for excellent customer service is maintained and enhanced by dealing diplomatically with "complaint" calls and using discretion in determining the action required, ensuring that the complaint is resolved.

This is a temporary position for 6 months.


Roles and Responsibilities

Primary focus is on all products:

  • Assist with customer service.
  • Assess and repair or replace defective products.
  • Identify and report product faults and probable causes.
  • Attend site meetings with plumbers who report service calls, provide solutions as a training session as well as promote LIXIL products.
  • Report on competitors' products and activities and recommend opportunities to improve sales.
  • Deal with customers in a diplomatic manner.
  • Submit monthly reports to the Technician
  • Product Support.

Behavioural Competencies

  • Action orientated and results driven (targets)
  • Good communication (both written and verbal)
  • Attention to detail and ability to perform multiple tasks simultaneously (Critical)
  • Strong understanding of business goals and standards for customer service
  • High energy, selfstarter, and execution bias
  • Ability to work independently and under pressure
  • Comfortable with change and an excellent team player
  • High on delivery and execution
  • Strong interpersonal and customer relationship management skills
  • Excellent time management skills
  • Goal orientated maintain focus on agreed objectives and deliverables
  • Customer centric

Requirements:


  • Qualified Plumber (Trade Tested)
  • Min 3 years of experience as a Plumber or similar role
  • Knowledge of LIXIL Products will be preferable
  • Computer system knowledge: Microsoft Outlook, Excel, Word and PowerPoint
  • Valid driver's license
- unendorsed code 8


Closing Date 28 November 2023

IMPORTANT NOTICE:

Applications to be submitted prior to the closing date.


Job Type:
Temporary


Salary:
R22, R28,000.00 per month


Experience:


  • Plumbing: 3 years (required)

Ability to Commute:

  • Durban, KwaZulu-Natal (required)

Ability to Relocate:

  • Durban, KwaZulu-Natal: Relocate before starting work (required)
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