Operations Manager - Polokwane, South Africa - HotelJobs

HotelJobs
HotelJobs
Verified Company
Polokwane, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Responsibilities:


  • Manage the daytoday operations of the properties, ensuring adherence to company standards and practices.
  • Implement and maintain high standards of service and product initiatives across all properties.
  • Plan and manage lodge operations effectively, including staffing, inventory management, and guest services.
  • Drive the broader goals of the group as agreed with the General Manager, Operations.
  • Lead, train, and motivate the team to achieve excellence in service delivery and guest satisfaction.
  • Handle all aspects of union negotiations for the properties, ensuring compliance with labor laws and company policies.
  • Implement and manage standards in the properties, ensuring consistency and quality across all areas of operation.
  • Utilize knowledge of OPERA PMS, NEBULA, and Apex Systems to streamline operations and improve efficiency.
  • Demonstrate effective leadership and management skills, with the ability to handle pressure and difficult situations as required.
  • Monitor and maintain the lodge's quality plan, ensuring all required standards are met or exceeded.

Requirements:


  • Minimum of 5 years of experience in hotel operations, with a focus on 5star game lodges, in a general management position.
  • Matric qualification required; formal hospitality degree/diploma preferable.
  • Good command of the English language, both verbal and written.
  • Friendly personality with a strong, assertive demeanor and the ability to think on their feet.
  • Wellspoken and presentable individual with excellent communication skills.
  • Strong leadership skills, with previous experience managing employees.
  • Knowledge of game reserve operations required.
  • Computer literate, with proficiency in Microsoft Office suite.
  • Ability to travel frequently to properties based in Bela Bela, KNP, and Welgevonden.
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