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  • Operations Manager - Johannesburg - Communicate Recruitment

    Communicate Recruitment
    Communicate Recruitment Johannesburg

    6 days ago

    Default job background
    Description

    Job Summary


    Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings. Manage task/project allocation based on work volume and deadlines. Review and report operational performance to senior management on key metrics.



    Key Responsibilities



    • Main Contact for Client Queries

    • Client Onboarding and Retention

    • Maintain Knowledge of Regulatory Matters

    • Task Allocation Based on Regulatory Understanding

    • Support Team in Handling Estate and Trust Filings

    • Leadership and Direction to Client Teams

    • Address Conflicts and Disputes

    • Performance Appraisals and Goal Setting

    • Set Clear Client Expectations

    • Contract Renewals and Pricing Negotiations

    • Secure Handling of Client Data

    • Train Staff on Confidentiality Policies

    • Resolve Unexpected Client Concerns

    • Manage Workloads during Peak Periods



    Requirements



    • Minimum 4 Years of Experience in a Similar Role

    • Pastel Experience

    • Understanding of CIPC, SARS, Estate, and Trust Compliance

    • Degree, National Diploma or Similar Qualification

    • PA(SA), BA(SA) or Relevant Designation Advantageous


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