Risk, Payments - Century City, South Africa - White Hat Gaming
Description
Purpose of the Role
Join our dynamic team as a Fraud Analyst for our Sportsbook, where you will play a pivotal role to ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our Sportsbook activities.
Key Responsibilities:
- Verify all the required new real money accounts created which are flagged by our reports.
- Verify accounts which hit velocity checks for transactions made on deposit options.
- Verify accounts which fail internal control checks and block them to mitigate abuse.
- Verify accounts where financial information misuse is suspected.
- Carry out required and mandatory KYC checks along with document validation.
- Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out.
- Validate financial documents and other player proofs associated with the account.
- Grade 12 or equivalent.
- Experience in working for an international contact centre.
- Previous Fraud & Risk experience (minimum 2 years) preferably in the sports betting or online gambling industry.
- Understanding of sports betting concepts, odds calculations, and industry
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
- Outstanding interpersonal skills, with the ability to build rapport, empathise with customers, and deliver exceptional service.
- Strong problemsolving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
- Ability to work in a fastpaced, teamoriented environment with a strong sense of accountability.
- Ability to work 24/7 shifts, including evenings, weekends, and holidays.
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