Business Development Officer - Cape Town, South Africa - Sanlam

    Sanlam
    Sanlam Cape Town, South Africa

    2 weeks ago

    Sanlam background
    Description

    CAREER OPPORTUNITY

    The Santam Tied Distribution division has a position available for a Business Development officer. This position will be based in Sanlam Head Office Bellville and will report to the Senior Business Development Manager

    JOB DESCRIPTION

    Santam places great value in our relationship with our business partners, which is why we've identified a need to avail ourselves to both Sanlam Tied Advisors and the Snr Business Development Manager through a dedicated support role. The Business Development Officer will be responsible to maintain relationships between the various internal channels within Santam, Sanlam and Sanlam advisors.

    The successful incumbent's responsibilities includes but not limited to:

    • Liaising with the Recruitment administrator for effective handover to on board new advisers

    • On boarding for newly appointed Advisers

    • Creating structure and guides to streamline processes for the on boarding journey for an Adviser

    • Driving self-quoting capabilities with the advisers

    • Structure production reports and payments to advisers on performances

    • Effectively solve escalations/complaints and the management of expectations whilst utilising available resources

    • Offer administration and business support in facilitating the completion of requests within published service level agreements.

    • Formulate structured reports to Senior BDM, Advisers, Sanlam and Santam stakeholders.

    • Administration support to the Senior BDM

    • Co-ordinate training schedules with the various product providers

    • Co-ordinate and manage logistics of workshops, Adviser connect sessions.

    • Facilitating marketing related requests from Advisers

    QUALIFICATIONS AND EXPERIENCE


    • Matric or equivalent

    • Minimum of 2 years exposure to the Personal and Commercial Lines policy administration and underwriting environment

    • Minimum of 2 years in a broker servicing environment

    • Good understanding of contact centre processes and SLA's

    • Knowledge and understanding of the Tied Agency

    • Advanced Excel and PowerPoint skills

    SKILLS


    • Good interpersonal skills

    • Detail orientation skills

    • Strong analytical abilities

    • Excellent conflict handling skills

    • Good communication skills (verbal and written)

    • Computer proficient skills (MS Office Packages)

    KNOWLEDGE


    • Relevant system knowledge

    COMPETENCIES


    • Deciding and initiating action

    • Persuading and influencing

    • Following instructions and procedures

    • Enterprising and commercial thinking

    • Living the values

    • Analysing and thinking

    ABOUT THE COMPANY

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

    Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

    At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

    Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at Should you be aware of a qualified individual, please pass this vacancy on to them.