General Aftersales Manager - Welkom - Booko Brothers General Contractors

Description

The successful candidate will be responsible for optimizing the profitability of the After Sales Departments, ensuring that manufacturer and dealership targets are consistently met. This individual will also be accountable for maintaining strict control over inventory levels and the quality of tradesmanship and service.

Qualifications, Experience and Skills Required

• A high school diploma or equivalent (Grade 12 certificate)
• At least 3 years of managerial experience
• At least 3 years of experience in parts and workshop management
• In-depth knowledge of systems, engines, and diagnostic tools
• Strong leadership skills
• Self-motivated with the ability to drive targets
• Excellent analytical and problem-solving skills
• Effective marketing skills
• Exceptional communication skills
• Superb customer service skills
• A clear criminal record
• Proficiency in computer software
• A valid driver's license

Key Duties and Responsibilities

• Maintain the highest standards of service quality while ensuring profitability.
• Resolve all after-sales related issues efficiently.
• Liaise closely with Original Equipment Manufacturers (OEMs).
• Daily monitoring of stock levels to ensure compliance with relevant manufacturer requirements.
• Manage cash outstanding on a daily basis.
• Develop and implement strategies to minimize aged stock.
• Conduct regular stock takes (weekly, monthly, quarterly, and yearly) to maintain accurate records.
• Ensure that targets and profitability are consistently met.
• Foster an environment of customer satisfaction.
• Create and execute effective marketing strategies.
• Lead the team towards achieving a high-performance culture.
• Visit distributors, fleet owners, trade outlets, and shops to promote parts, accessories, and services.
• E nsure that company discount structures are accurately applied.
• Care for company property and optimize economic usage (e.g., company vehicles).