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  • L2 Technical Support Engineer - KwaZulu-Natal - Inspired Education Group

    Inspired Education Group
    Inspired Education Group KwaZulu-Natal

    1 month ago

    Default job background
    Technology / Internet
    Description

    L2 Technical Support Engineer

    Job Summary:

    We are seeking a competent Technical Support Engineer (Level 2 Support) to provide day-to-day IT support services to selected Inspired Schools in the given regions: Reddam House and Reddford House.

    The successful candidate will be responsible for resolving complex technical issues, administering various technical projects related to the setup, maintenance, and support of school IT systems, and meeting customer satisfaction and continuous service delivery demands.

    Key Responsibilities:

    • Resolve technical issues by carrying out problem analysis, implementing temporary or permanent fixes, and escalating incidents to other support teams where necessary.
    • Accurately record, update, and document requests using the IT Service Desk System. Install and configure new IT equipment, resolve software and hardware upgrades, and troubleshoot printers, copiers, and scanners.
    • Maintain exceptional customer service, ensuring efficient and appropriate treatment of all customers.
    • Exhibit flexibility in working rotationally and providing necessary cover where needed.
    • Manage asset registers and data lines, perform daily/weekly/monthly checks, and verify backups.
    • Configure and support applications, and work within relevant legislation, policies, and procedures.
    • Contribute to Inspired Group IT Projects, and report to the IT Manager - 'region'.

    Requirements:

    • Educated to diploma or certification level.
    • Minimum 3 years of experience in an IT Support role, with ITIL experience.
    • Advanced knowledge of Microsoft Windows 10/11, Windows Server 2012 or higher, macOS, ChromeOS, Linux, Android, and iOS operating systems.
    • Excellent IT skills, computer literacy, and verbal communication skills.
    • Previous experience in a customer service role, with advanced English language skills.
    • Ability to think analytically, conceptually, and systemically to resolve problems and make decisions.
    • Punctual and time-focused.

    Safeguarding Statement:

    Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people. We expect all staff, volunteers, and third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.


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