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    • Saas Technical Support Specialist - Wes-Kaap - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Wes-Kaap

    1 month ago

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    Description

    Job Title: Technical Support Specialist

    This is a remote opportunity based in Cape Town.

    Job Summary:

    We are looking for a Technical Support Specialist to join our team remotely. As a Technical Support Specialist, you will be responsible for delivering world-class support, resolving customer issues, and collaborating closely with our product development teams.

    Key Responsibilities:

    • Handle incoming customer requests by triaging, documenting, and ensuring timely resolution of issues.
    • Identify and reproduce technical issues for our product development teams, including occasional weekend on-call duties.
    • Act as a brand ambassador by providing considerate and personalized responses to customer inquiries.
    • Test new features, report bugs, and surface customer feedback to improve the product.
    • Maintain and enhance the customer support knowledge base by creating helpful documentation.
    • Stay updated on product changes and updates to deliver accurate support.

    Requirements:

    • Minimum of a Grade 12 (Matric) qualification.
    • Minimum of 2+ years of experience in customer support, ideally in a software or tech-focused role.
    • Fluent in English, with strong written and verbal communication skills.
    • Strong technical aptitude with the ability to troubleshoot software and hardware issues.
    • Problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail.

    Growth and Support:

    We value learning and professional development. You'll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams.

    Benefits:

    • Competitive salary of R27,000 per month.
    • Fully remote role, giving you the flexibility to work from the comfort of your home.
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