Wellness Advisor - Somerset West, South Africa - Clicks Group Limited

Clicks Group Limited
Clicks Group Limited
Verified Company
Somerset West, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Listing reference: 016247
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

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Job category:Other: FMCG, Retail, Wholesale and Supply Chain
Location:Somerset West

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Contract:Permanent
Remuneration:Market Related

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EE position:Yes
Introduction

  • To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
    Job description

Job Objectives:


  • To deliver exceptional customer service through instore visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
  • To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
  • To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
  • To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
  • To prevent wastage in own area by adhering to stock rotation principles.
  • To prevent stock losses by following all risk management policies and principles.
  • To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
  • To implement product merchandising by following the merchandising guidelines and procedures.
  • To adhere to all store standard operating procedures.
  • To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:



  • Desirable: Basic health, fitness and supplements product knowledge
  • Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:


  • Essential: Good communication and interaction skills
  • Customer and service orientation
  • Selling skills
  • Merchandising skills


  • Desirable:
  • Basic computer literacy

Competencies:


Essential:

  • Relating and Networking
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations

Desirable:

  • Following Instructions and Procedures
  • Presenting and Communicating Information
  • Achieving Personal Work Goals and Objectives

Minimum requirements

Experience:


  • Essential:
  • At least 1 year related experience
  • Selling skills
; customer related training


  • Desirable:
  • Experience working with sports nutrition and vitamin related products

Education:


  • Essential: Matric (50% English, 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)


  • Desirable: Sports / fitness / nutrition qualification
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