- Direct the day-to-day operations of the contact center, driving strategic initiatives to boost performance and call quality
- Set, track, and achieve key performance indicators for speed, efficiency, sales, and quality standards
- Optimize staffing levels and shift patterns to meet call volume demands effectively
- Maintain in-depth knowledge of industry trends and best practices to drive continuous improvement and growth
- Oversee the recruitment, onboarding, and ongoing development of contact center staff in partnership with HR
- Provide guidance and direction to team leaders and agents through coaching, mentoring, and performance management
- Design and implement comprehensive training programs covering product knowledge, customer service skills, and operational procedures
- Create and manage incentive programs to foster motivation and retention
- Ensure agents possess the necessary knowledge and skills to resolve customer inquiries efficiently
- Address escalated customer issues requiring senior-level intervention
- Maintain exceptional customer service standards across all interactions
- Oversee outbound sales initiatives and student engagement strategies to enhance customer experience
- Develop thorough onboarding programs for new hires to ensure a smooth transition
- Create personalized development plans for existing staff to support career progression and growth
- Guarantee the team stays current with product updates and promotional offerings
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Call Centre Manager
1 week ago
OluKai-Kaenon-melin-Roark JohannesburgAbout Quantanite · We are a premier BPO provider dedicated to delivering exceptional customer service solutions. Our work environment is dynamic, inclusive, and fosters innovation, collaboration, and professional growth. · Position Overview · We seek a seasoned Call Centre Manage ...
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Call Centre Manager
5 days ago
Boardroom Appointments JohannesburgJob Description · Implements management controls to ensure that Customer Service Leaders meet and sustain agreed customer service, productivity, and other targets through daily monitoring, coaching, and support. · Key Responsibilities: · Establishes and communicates service and p ...
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Call Centre Manager
1 week ago
The Recruitment Council JohannesburgCall Centre Manager | Outbound Short Term Insurance · The purpose of this role is to ensure staff are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results. · Qualifications: · Grade 12/Sta ...
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Call Centre Manager
1 week ago
Ubuntu We Sizwe Two Four Seven Pty Ltd JohannesburgCall Center Management Position · The ideal candidate will have a proven track record of managing high-performing call center teams and driving business results. The selected individual will be responsible for establishing goals, resolving customer issues, managing performance, t ...
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Group Call Centre Manager
1 week ago
Richfield JohannesburgThe Group Call Centre Manager plays a pivotal role in overseeing the daily operations of the call centre, driving performance excellence and customer satisfaction. Key responsibilities include: · Operational Excellence · Develop and implement strategic initiatives to enhance call ...
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Group Call Centre Manager
1 day ago
Richfield JohannesburgThe Group Call Centre Manager plays a pivotal role in driving the call centre's success by overseeing its operations, fostering team development, and ensuring exceptional customer satisfaction. · Key Responsibilities: · Operational Excellence · Leads daily call centre operations ...
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Call Centre Manager JHB
1 week ago
Headhunters JohannesburgCall Centre Manager · A career opportunity in the Manufacturing industry awaits a seasoned leader. · Our client is seeking an experienced Call Centre Manager based in Elandsfontein, Gauteng. · Duties & Responsibilities · Requirements: · Bachelor's or Master's degree in Business M ...
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Security Operations Centre Manager
1 week ago
Old Mutual Limited JohannesburgOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. · Job Title · Security Operations Center Manager · Develop and implement security policies, detect and respond to cyber security threats to ensure that Old Mutual Insure operates secure ...
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Data Centre Maintenance/Technical Manager
3 days ago
Ziyana Group JohannesburgData Centre Maintenance/Technical Manager · Johannesburg, South Africa · We are seeking a highly skilled Data Centre Maintenance/Technical Manager to join our dynamic team in the International Service Trade and Distribution Industry. · Key Responsibilities: · Implement and overse ...
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Project Manager Data Centre Construction
1 week ago
People Source JohannesburgJob Description · We are seeking an exceptional leader to oversee the development, construction, and upgrade of our core sites nationwide. The successful candidate will be responsible for managing all aspects of infrastructure maintenance. · To design and implement technical faci ...
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Centre Manager Sandton
1 week ago
Ability Recruitment SandtonJob Title: · Centre Manager · About the Role: · The successful candidate will be responsible for the overall management of the Centre, ensuring investment growth and maximum income through effective asset control. · Key Responsibilities: · Develop and implement departmental polic ...
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Call Centre Manager
1 week ago
Treetop Talent AlbertonCall Centre Manager · We are recruiting for a Call Centre Manager to lead a high-performance team within the Automotive Industry. · Job Purpose: · The successful candidate will be responsible for managing and building a call centre of Customer Liaison Officers (CLOs) with a clear ...
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Retail Centre Manager
1 week ago
Ability Recruitment SandtonJob Reference: JHB003110-LdS-1 · As a Centre Manager, you will be responsible for the effective management of our centre. This includes ensuring investment growth and maximum income through effective centre management and asset control. You will develop related budgets, oversee l ...
- Abantu Staffing Solutions Johannesburg
Job Title: Call Centre Manager · Genpact South Africa Proprietary Limited is seeking a highly skilled and experienced professional to lead our call centre operations. · The ideal candidate will possess: · At least 5 years of management experience in a call centre environment · Pr ...
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Call Centre Manager Elandsfontein
1 week ago
Treetop Talent AlbertonJob Title: Call Centre Manager · We are seeking an experienced Call Centre Manager to lead our high-performance call centre in the Automotive Industry. · Key Responsibilities: · Build and maintain a solid and respectful relationship with each individual who is part of the call ce ...
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Call Centre Manager
1 week ago
MH Solutions RoodepoortJob Overview · The Contact Centre Manager will lead the operations of our contact centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. · Main Responsibilities · We are seeking a seasoned leader to oversee a multifaceted con ...
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Call Centre Team Manager Sandton
1 week ago
Nutun SandtonKey Responsibilities · Implement a performance framework to address non-performers and deploy remediation plans to address undesirable team behaviour. · Develop bespoke retention and development plans for key employees, remaining below agreed attrition thresholds. · Achieve total ...
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Call Centre Manager Midrand
1 week ago
Aim Personnel Centurion Full timeCall Centre Manager Opportunity · We are seeking an experienced Call Centre Manager to lead our customer-facing team. The ideal candidate will have a Bachelor's degree in Marketing and a minimum of 4 years of experience in a senior position within a manufacturing environment. · T ...
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Data Centre Manager Centurion
1 week ago
Datacentrix CenturionDatacentre Manager · Managed Talent Solutions' client in the agricultural sector seeks a datacentre manager to oversee the maintenance, support, and deployment of hosting solutions. · This position is primarily responsible for: · Maintenance, support, and deployment of all hostin ...
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Traffic Management Centre: Assistant Manager
5 days ago
Tolcon Group (Pty) Ltd CenturionJob Title: TMC Operations Manager · Company: {company} · Job Description: · As a key member of our team, the TMC Operations Manager will be responsible for ensuring the effective management of the Traffic Management Centre (TMC) operations. This includes overseeing the applicati ...
Senior Call Centre Manager - Johannesburg - TalentLink

Description
Operational Excellence Manager
Leadership and Development
Customer Satisfaction
Training and Development
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Call Centre Manager
OluKai-Kaenon-melin-Roark- Johannesburg
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Call Centre Manager
Boardroom Appointments- Johannesburg
-
Call Centre Manager
The Recruitment Council- Johannesburg
-
Call Centre Manager
Ubuntu We Sizwe Two Four Seven Pty Ltd- Johannesburg
-
Group Call Centre Manager
Richfield- Johannesburg
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Group Call Centre Manager
Richfield- Johannesburg
-
Call Centre Manager JHB
Headhunters- Johannesburg
-
Security Operations Centre Manager
Old Mutual Limited- Johannesburg
-
Data Centre Maintenance/Technical Manager
Ziyana Group- Johannesburg
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Project Manager Data Centre Construction
People Source- Johannesburg
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Centre Manager Sandton
Ability Recruitment- Sandton
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Call Centre Manager
Treetop Talent- Alberton
-
Retail Centre Manager
Ability Recruitment- Sandton
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Call Centre Manager Johannesburg, South Africa
Abantu Staffing Solutions- Johannesburg
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Call Centre Manager Elandsfontein
Treetop Talent- Alberton
-
Call Centre Manager
MH Solutions- Roodepoort
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Call Centre Team Manager Sandton
Nutun- Sandton
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Call Centre Manager Midrand
Full time Aim Personnel- Centurion
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Data Centre Manager Centurion
Datacentrix- Centurion
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Traffic Management Centre: Assistant Manager
Tolcon Group (Pty) Ltd- Centurion