IT & Team Manager - Johannesburg, South Africa - MCE Solutions

Description

Job Title:
_
ICT & Project Manager _


Purpose of the Role:
_To lead technicians and administrators to attend to all projects from project initiation to project close-out phase. In addition to providing managerial support to the team and Director._


Team management

• Assigned to ensure that staff assigned meets the established performance criteria and that calls are handled according to the centre's performance standards of quality.
• The goal of this position is to ensure consistent productivity and quality of service levels of the team.
• Under the direction of the Director, provides guidance/training to the team.
• Implements strategies designed to increase productivity and reach business and team objectives and customer satisfaction.
• Assists with / resolves complex customer queries.
• Identifies recommends department plans and procedures.
• Ensure is trained in and possesses the latest knowledge/skills
• Tracks, develops, reports and makes recommendations regarding the operation.
• Provides ongoing training to the team, including conducting team meetings.
• Builds and maintains team rapport.
• Assists in strategy development, and tracks and reports company performance to ensure the company objectives are met.
• Assesses customer satisfaction and develops/implements procedures for improvement
• Recommends changes to daily and monthly operational objectives

Project Management

• Ensure that assigned projects are delivered on time, within the scope and within budget in collaboration with the Project Manager.
• Participate on a team designing, building and/or testing infrastructure and cloud infrastructurefocused solutions.
• Implementation of
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Conduct internal handover and closure meetings of completed projects.
• Work with the Professional Services team in implementing and installing infrastructure upgrades/refreshes.
• Provide project implementation support on site and/or via remote access.
• Report and escalate issues to management as needed.
• Manage project communication with the client and all relevant stakeholders.
• Perform risk identification and control to minimize project risks

Key Technologies we work with:


ICT Support

• Experience in Delivery of highquality onsite & remote support on a range of technical incidents and problems across the client base.
• PC troubleshoot, Office 356, VoIP, Internet & Printers

Cloud Hosted Server

• Migrating on Premise server to Cloud VM server Azure/Xneelo/AWS/Google Engine

Salesforce CRM Development

• Configuration, design, functionality, and enduser support of the Salesforce platform.

Mobile App Development

• Experience working with iOS & Android Mobile Application technologies.
• Guide the development team on the client's needs for App development
• Propose project plans to fulfil App development requests

Website Development

• Guide the development team on the client's needs for Website development

Minimum Qualifications and Experience

• A diploma or Bachelor Degree in Information Technology
• A minimum of 5 years experience in the IT sector
• Experience in training on various tech platforms
• Patience and ability to train and support clients with a wide range of technical competencies
• Experience in cloud technology platforms
• Basic understanding or previous experience with Salesforce
• Being comfortable with technology including software and databases
• Drivers license

Competencies

• Processdriven and actionorientated
• Problem Solving
• Proactive thinking
• Attention to detail
• People orientated
• Good written and spoken communication
• Time management skills
• Numerical acumen

Salary:
From R35,000.00 per month


Education:

• Diploma (required)

Experience:

• IT Sector: 5 years (required)

Willingness to travel:

• 25% (required)